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<p class=MsoNormal><span style='color:#1F497D'>Just a note – I found out the
hard way that if you use distribution groups they are by default internal only –
you have to set the group/list in Exchange 2007 to accept external mails for
them. <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Helmuth
Ramirez<br>
<b>Sent:</b> 07 January 2009 04:30 PM<br>
<b>To:</b> Blake Turner; rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] Exchange 2007 setup with RT3<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'>I’m not sure what your
requirements are, but here is what we did. I tried to keep it as simple
and as “if I get hit by a milk truck tomorrow someone will need to work on
this” troubleshooting friendly as possible :) <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'>We have AD accounts
created with the e-mail addresses we give to our users, <a
href="mailto:supportemail@ourdomain.com">supportemail@ourdomain.com</a>, we
then have a corresponding Contact object which is the RT server e-mail address
so <a href="mailto:rtsupportemail@rtserver.ourdomain.com">rtsupportemail@rtserver.ourdomain.com</a>.
The AD account <a href="mailto:supportemail@ourdomain.com">supportemail@ourdomain.com</a>
is configured to forward all messages to its respective Contact object.
The Reply address within RT is configured as the AD account e-mail address so
all communications go through the AD account. Mail server for RT uses
Exchange as smarthost to relay all traffic.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'>We’re running 2003,
but the same should work for all flavors of Exchange.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Helmuth<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Blake
Turner<br>
<b>Sent:</b> Tuesday, January 06, 2009 7:10 PM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> [rt-users] Exchange 2007 setup with RT3<o:p></o:p></span></p>
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<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>Hello All,<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>
I have seen a lot of detailed posts in regards to setup with Exchange Server
2003, but the steps don’t seem to apply to 2007. I have RT setup with my
aliases and queues, and now its time to get the Exchange setup working
properly. I have created a new send connector that uses a “smart host” setup
with the ip address of my RT machine, but I don’t really know how to make
exchange only use that connector when mail is coming from or going to <a
href="mailto:clientsupport@domain.com">clientsupport@domain.com</a>. As I have
it setup now with 2 different connectors, much of my usual mail is being
bounced back, since its being sent to the RT machine and it is only setup with
the clientsupport email address. I was hoping that someone had some EX07 experience
and could help me along my path !<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>Thanks in advance for any help/tips/advice
I can get !!<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
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<td colspan="2" style="background-color: #CCCCCC; color: #003366; font-weight: bold; padding-bottom:5; font-size:10px; font-family:Verdana, Arial, Helvetica, sans-serif;">Pimpano Three (Pty) Ltd</td>
</tr>
<tr>
<td style="font-weight: bold; padding-left: 5; font-size:10px; font-family:Verdana, Arial, Helvetica, sans-serif;">Name:</td>
<td style="padding-left: 5; font-size:10px; font-family:Verdana, Arial, Helvetica, sans-serif;">Ian Rowland</td>
</tr>
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<td style="font-weight: bold; padding-left: 5; font-size:10px; font-family:Verdana, Arial, Helvetica, sans-serif;">Email:</td>
<td style="padding-left: 5; font-size:10px; font-family:Verdana, Arial, Helvetica, sans-serif;"><a href="mailto:ian@pimpano.co.za">ian@pimpano.co.za</a></td>
</tr>
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<td style="font-weight: bold; padding-left: 5; font-size:10px; font-family:Verdana, Arial, Helvetica, sans-serif;">Phone:</td>
<td style="padding-left: 5; font-size:10px; font-family:Verdana, Arial, Helvetica, sans-serif;">0861-PIMPANO</td>
</tr>
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<td style="font-weight: bold; padding-left: 5; font-size:10px; font-family:Verdana, Arial, Helvetica, sans-serif;">Mobile:</td>
<td style="padding-left: 5; font-size:10px; font-family:Verdana, Arial, Helvetica, sans-serif;">082-332-0585</td>
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<td style="font-weight: bold; padding-left: 5; font-size:10px; font-family:Verdana, Arial, Helvetica, sans-serif;">Fax:</td>
<td style="padding-left: 5; font-size:10px; font-family:Verdana, Arial, Helvetica, sans-serif;">086-672-2541</td>
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