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<p class=MsoNormal><span style='color:#1F497D'>Yes, you are on the right track </span><span
style='font-family:Wingdings;color:#1F497D'>J</span><span style='color:#1F497D'>
So based on my example, you’ll need a mail server for RT. I happen
to use Postfix, but its whatever you feel comfortable with (like if you’ve
used Sendmail). <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Helmuth<o:p></o:p></span></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Blake
Turner<br>
<b>Sent:</b> Wednesday, January 07, 2009 12:50 PM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] Exchange 2007 setup with RT3<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal><span style='color:#1F497D'>Helmuth,<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Is there any documentation with
step-by-step instructions? I have never worked with RT before, and never even
looked at Postfix either. It seems like a lot to take on, but I am willing to try
it to get RT working properly. I have the contacts and mailboxes setup as you
had shown in your example, but my setup is a bit more confusing right now. I
have a test domain (that will soon be me actual domain, once I get everything
fine-tuned) but the mail for this domain is setup for a different domain, again
for testing. <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>So I have <a
href="mailto:Support@Domain2.com">Support@Domain2.com</a> setup as a mailbox in
Exchange. It is set to forward mail to my mail contact named RTSupport with the
address of <a href="mailto:RTSupport@rt3.Domain1.com">RTSupport@rt3.Domain1.com</a>
(rt3.domain1.com is the FQDN of my RT3 server). I set the reply address of my
support queue in RT to <a href="mailto:Support@Domain2.com">Support@Domain2.com</a>
so now I just need to figure out exactly how to setup an email address on the
RT server for <a href="mailto:RTSupport@rt3.domain1.com">RTSupport@rt3.domain1.com</a>
and then how to send the mail back to Exchange from the RT server ? is that
right ? lol<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Comic Sans MS";
color:navy'><o:p> </o:p></span></p>
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<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Helmuth Ramirez
[mailto:HelmuthRamirez@compupay.com] <br>
<b>Sent:</b> Wednesday, January 07, 2009 10:23 AM<br>
<b>To:</b> Blake Turner; rt-users@lists.bestpractical.com<br>
<b>Subject:</b> RE: [rt-users] Exchange 2007 setup with RT3<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>Hi Blake,<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>I have a mail server installed
on my RT box (Postfix). Postfix is configured to use my Exchange server
as its smarthost. I do this so my RT server doesn’t need to talk to
the internet to send e-mails, my Exchange box does that work. With the
example below using the AD accounts pointing to Contacts, you don’t have
to do anything special on the Exchange side. <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Let me know if there’s
something else you need cleared up! <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Helmuth<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Blake
Turner<br>
<b>Sent:</b> Wednesday, January 07, 2009 11:56 AM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] Exchange 2007 setup with RT3<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>Thank you for the replies, <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Helmuth – I was going
through your instructions and it seems pretty simple to setup. The only thing I
don’t understand is “Mail server for RT uses Exchange as smarthost
to relay all traffic.” Are you saying that you had to setup RT to use
Exchange as a Smarthost, and not the other way around. This
“smarthost” part of the process is what is the most confusing. <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Thanks again !<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Helmuth Ramirez
[mailto:HelmuthRamirez@compupay.com] <br>
<b>Sent:</b> Wednesday, January 07, 2009 7:30 AM<br>
<b>To:</b> Blake Turner; rt-users@lists.bestpractical.com<br>
<b>Subject:</b> RE: [rt-users] Exchange 2007 setup with RT3<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>I’m not sure what your
requirements are, but here is what we did. I tried to keep it as simple
and as “if I get hit by a milk truck tomorrow someone will need to work
on this” troubleshooting friendly as possible :) <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>We have AD accounts created with
the e-mail addresses we give to our users, <a
href="mailto:supportemail@ourdomain.com">supportemail@ourdomain.com</a>, we
then have a corresponding Contact object which is the RT server e-mail address
so <a href="mailto:rtsupportemail@rtserver.ourdomain.com">rtsupportemail@rtserver.ourdomain.com</a>.
The AD account <a href="mailto:supportemail@ourdomain.com">supportemail@ourdomain.com</a>
is configured to forward all messages to its respective Contact object.
The Reply address within RT is configured as the AD account e-mail address so
all communications go through the AD account. Mail server for RT uses
Exchange as smarthost to relay all traffic.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>We’re running 2003, but
the same should work for all flavors of Exchange.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Helmuth<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Blake
Turner<br>
<b>Sent:</b> Tuesday, January 06, 2009 7:10 PM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> [rt-users] Exchange 2007 setup with RT3<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Hello All,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>
I have seen a lot of detailed posts in regards to setup with Exchange Server
2003, but the steps don’t seem to apply to 2007. I have RT setup with my
aliases and queues, and now its time to get the Exchange setup working properly.
I have created a new send connector that uses a “smart host” setup
with the ip address of my RT machine, but I don’t really know how to make
exchange only use that connector when mail is coming from or going to <a
href="mailto:clientsupport@domain.com">clientsupport@domain.com</a>. As I have
it setup now with 2 different connectors, much of my usual mail is being
bounced back, since its being sent to the RT machine and it is only setup with
the clientsupport email address. I was hoping that someone had some EX07
experience and could help me along my path !<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks in advance for any help/tips/advice I can get !!<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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