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<p class=MsoNormal>Hello All,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal> I am having issues with the reply address
set by RT. I have a slightly less than perfect environment to work with and i
need some direction. My setup is as follows:<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>All of my systems are in Domain1.com domain. so for example,
my exchange server is Exchange-01.Domain1.com and my RT3 server is
rt3.Domain1.com. My exchange server only accepts mail for Doimain2.com, and NOT
for Domain1.com. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>So i have a mailbox in Exchange, Support@Domain2.com, that
forwards all mail to a contact that points to rtsupport@rt3.Domain1.com. The
mail ends up at the RT server, and a reply email is generated. However, when
the reply email is generated it comes to the creator as Support@Domain1.com
instead of ClientSupport@Domain2.com. I have even tried adding the
$CanonicalizeEmailAddress variables to replace rt3.Domain1.com (the generated
reply address) to have it be replaced by Domain2.com, but it just doesnt seem
to be working. I even have manually added ClientSupport@Domain2.com for the
reply and comment addresses in the queue that i am working in !<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Anyone have any ideas where i need to make a change for RT
to send the proper Queue-Based reply email address ?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Here is my RT_SiteConfig.pm file for the things that i am
manually changing.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><<<<<<<< /etc/rt3/RT_SiteConfig.pm
>>>>>>>><o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Set( $rtname, 'rt3.Domain1.com');<o:p></o:p></p>
<p class=MsoNormal>Set( $WebPath , "/rt3");<o:p></o:p></p>
<p class=MsoNormal>Set( $OwnerEmail , 'blake@Domain2.com');<o:p></o:p></p>
<p class=MsoNormal>Set( $FriendlyFromLineFormat , "Support");<o:p></o:p></p>
<p class=MsoNormal>Set( $CanonicalizeEmailAddressMatch , '@rt3.Domain1.com');<o:p></o:p></p>
<p class=MsoNormal>Set( $CanonicalizeEmailAddressReplace . '@Domain2.com');<o:p></o:p></p>
<p class=MsoNormal>Set( $CorrespondAddress , 'Support@Domain2.com');<o:p></o:p></p>
<p class=MsoNormal>Set( $CommentAddress , 'Support@Domain2.com');<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Any help/advise/direction that i can get will be a huge
help. Thank you in advance !<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Comic Sans MS";
color:navy'>Blake Turner<o:p></o:p></span></p>
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