<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Hello all,<div><br></div><div>I am trying to figure out why I can not edit the query used for the default at a glance page.</div><div><br></div><div>Process:</div><div><br></div><div>1) Login as Root and get to the "RT at a glance page"</div><div>2) Click edit, immediately to the right of, but on the same line as the text "10 highest priority tickets I own"</div><div>3) Now we get taken to the page "Customize "N" highest priority tickets I own" where I click "Search - My Tickets" on the line that starts with "You can also edit the predefined search itself"</div><div>4) Now we get taken to the page "Query Builder" where I click on the "Advanced" link on the blue menu bar</div><div><br></div><div>Which takes me to a scree that has a text box for a query and then a text box for formating that query.</div><div><br></div><div>My system currently has the following information for the query and the formating boxes</div><div><br></div><div>Query:</div><div><span class="Apple-style-span" style="font-family: 'Lucida Grande'; font-size: 11px; white-space: pre-wrap; "><span class="Apple-tab-span" style="white-space:pre"> </span>Owner = '__CurrentUser__' AND ( Status = 'new' OR Status = 'open' )</span></div><div><div><font class="Apple-style-span" face="'Lucida Grande'" size="3"><span class="Apple-style-span" style="font-size: 11px; white-space: pre-wrap;"><br></span></font></div></div><div>Formating:</div><div><span class="Apple-tab-span" style="white-space:pre"> </span>'<a href="__WebPath__/Ticket/Display.html?id=__id__">__id__</a>/TITLE:</div><div><br></div><div>I have attempt to replace the formating information with the following:</div><div><br></div><div><span class="Apple-style-span" style="font-family: 'Lucida Grande'; font-size: 11px; white-space: pre-wrap; ">Formating:</span></div><div><span class="Apple-style-span" style="font-family: 'Lucida Grande'; font-size: 11px; white-space: pre-wrap; "><span class="Apple-tab-span" style="white-space: pre; "> </span>'<a href="__WebPath__/Ticket/Display.html?id=__id__">__id__</a>/TITLE:#',</span></div><span class="Apple-style-span" style="font-family: 'Lucida Grande'; font-size: 11px; white-space: pre-wrap; "><span class="Apple-tab-span" style="white-space: pre; "> </span>'<a href="__WebPath__/Ticket/Display.html?id=__id__">__Subject__</a>/TITLE:Subject',
<span class="Apple-tab-span" style="white-space: pre; "> </span>'__Priority__',
<span class="Apple-tab-span" style="white-space: pre; "> </span>'__QueueName__', </span><div><span class="Apple-style-span" style="font-family: 'Lucida Grande'; font-size: 11px; white-space: pre-wrap; "><span class="Apple-tab-span" style="white-space: pre; "> </span>'__ExtendedStatus__'</span></div><div><br></div><div>I then click the "apply your changes" button. </div><div>Then I am taken to the Query Builder page where I hit the "save" button which indicates that this is a "RT System's saved search" and has the description of "<span class="Apple-style-span" style="font-family: 'Lucida Grande'; font-size: 11px; white-space: pre; -webkit-border-horizontal-spacing: 2px; -webkit-border-vertical-spacing: 2px; ">[_1] highest priority tickets I own"</span></div><div><font class="Apple-style-span" face="'Lucida Grande'" size="3"><span class="Apple-style-span" style="font-size: 11px; white-space: pre; -webkit-border-horizontal-spacing: 2px; -webkit-border-vertical-spacing: 2px;"><br></span></font></div><div><font class="Apple-style-span" face="'Lucida Grande'" size="3"><span class="Apple-style-span" style="font-size: 11px; white-space: pre; -webkit-border-horizontal-spacing: 2px; -webkit-border-vertical-spacing: 2px;"><span class="Apple-style-span" style="font-family: Helvetica; font-size: 12px; white-space: normal; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; "><div>I click the show results button and bingo I get good results BUT if I go back by clicking "Home" and click on the title link "10 highest priority tickets I own" I get a display of the ticket urls but the formating is wrong. Going back and editing the search shows that the search formating I saved above did not actually "save" and displays this again:</div><div><br></div><div><div>Formating:</div><div><span class="Apple-tab-span" style="white-space: pre; "> </span>'<a href="__WebPath__/Ticket/Display.html?id=__id__">__id__</a>/TITLE:</div><div><br></div><div>Anyone have an idea why this is happening or why saving this search is not taking?</div><div><br></div><div>Any help would be appreciated, I can't seem to get this bug to go away and I can't figure out why it is happening.</div><div><br></div><div>Brian</div></div></span></span></font></div></body></html>