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<div class=Section1>
<p class=MsoNormal>I have a problem that I think may be database specific, but
I’m lost in how to troubleshoot further.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I have a working 3.6.3 system that I want to port to a test
machine running 3.8.x.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I took a minimal Fedora 10 install and installed RT3 from “yum”.
I then upgraded the DBD::mysql using CPAN to 4.010<o:p></o:p></p>
<p class=MsoNormal><br>
I mysqldump’ed the 3.6.3 database (using –default-character-set=binary),
sftp’ed the dump over to the new box, and pumped it into the new mysql
database there. I then ran rt-setup-database –action upgrade from
3.6.3 to 3.8.1 (which is what yum installed for me).<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>After customizing the RT_SiteConfig.pm file, I can log in
and see my cases on my home screen, but as soon as I attempt to either go into
a case, or hit anything else on the screen (tickets, configuration, …), I
get hit with a segmentation fault.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>As I said – I’m fairly sure that this is a
database issue on my end (starting out with a blank database and populating it
with several cases, I don’t see any problems – just when I add my 3-year
old, 1.1GB database). If anyone has any suggestions for further
troubleshooting, I’d love to hear them!!<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I ran GDB and backtraced from the point of the seg fault,
and this is what I got:<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>(hitting “Configure” in the menu):<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Program received signal SIGSEGV, Segmentation fault.<o:p></o:p></p>
<p class=MsoNormal>memcpy () at ../sysdeps/i386/i686/memcpy.S:75<o:p></o:p></p>
<p class=MsoNormal>75
rep<o:p></o:p></p>
<p class=MsoNormal>Current language: auto; currently asm<o:p></o:p></p>
<p class=MsoNormal>(gdb) bt<o:p></o:p></p>
<p class=MsoNormal>#0 memcpy () at ../sysdeps/i386/i686/memcpy.S:75<o:p></o:p></p>
<p class=MsoNormal>#1 0xba9dad1c in ?? ()<o:p></o:p></p>
<p class=MsoNormal>#2 0x00de43c2 in retrieve_hash (my_perl=0xbb1b3a80,
cxt=0x426f16f8, cname=0x0) at /usr/include/bits/string3.h:52<o:p></o:p></p>
<p class=MsoNormal>#3 0x00ddfafd in retrieve (my_perl=0xbb1b3a80,
cxt=0xba9dad1c, cname=0x0) at Storable.xs:5967<o:p></o:p></p>
<p class=MsoNormal>#4 0x00de22a0 in retrieve_ref (my_perl=0xbb1b3a80,
cxt=0xba9dad1c, cname=0x0) at Storable.xs:4477<o:p></o:p></p>
<p class=MsoNormal>#5 0x00ddfafd in retrieve (my_perl=0xbb1b3a80,
cxt=0xba9dad1c, cname=0x0) at Storable.xs:5967<o:p></o:p></p>
<p class=MsoNormal>#6 0x00de48ad in retrieve_array (my_perl=0xbb1b3a80,
cxt=0xba9dad1c, cname=0x0) at Storable.xs:5159<o:p></o:p></p>
<p class=MsoNormal>#7 0x00ddfafd in retrieve (my_perl=0xbb1b3a80,
cxt=0xba9dad1c, cname=0x0) at Storable.xs:5967<o:p></o:p></p>
<p class=MsoNormal>#8 0x00de22a0 in retrieve_ref (my_perl=0xbb1b3a80,
cxt=0xba9dad1c, cname=0x0) at Storable.xs:4477<o:p></o:p></p>
<p class=MsoNormal>#9 0x00ddfafd in retrieve (my_perl=0xbb1b3a80,
cxt=0xba9dad1c, cname=0x0) at Storable.xs:5967<o:p></o:p></p>
<p class=MsoNormal>#10 0x00de42d6 in retrieve_hash (my_perl=0xbb1b3a80,
cxt=0xba9dad1c, cname=0x0) at Storable.xs:5214<o:p></o:p></p>
<p class=MsoNormal>#11 0x00ddfafd in retrieve (my_perl=0xbb1b3a80,
cxt=0xba9dad1c, cname=0x0) at Storable.xs:5967<o:p></o:p></p>
<p class=MsoNormal>#12 0x00de0742 in do_retrieve (my_perl=0xbb1b3a80, f=0x0,
in=0xbb16512c, optype=2) at Storable.xs:6148<o:p></o:p></p>
<p class=MsoNormal>#13 0x00de18b4 in mretrieve () at Storable.xs:6264<o:p></o:p></p>
<p class=MsoNormal>#14 XS_Storable_mretrieve (my_perl=0xbb1b3a80,
cv=0xba9d6b0c) at Storable.xs:6460<o:p></o:p></p>
<p class=MsoNormal>#15 0x00af66f9 in Perl_pp_entersub (my_perl=0xbb1b3a80) at
pp_hot.c:2847<o:p></o:p></p>
<p class=MsoNormal>#16 0x00ab7f03 in Perl_runops_debug (my_perl=0xbb1b3a80) at
dump.c:1931<o:p></o:p></p>
<p class=MsoNormal>#17 0x00b65d0f in S_docatch (my_perl=0xbb1b3a80, o=<value
optimized out>) at pp_ctl.c:2679<o:p></o:p></p>
<p class=MsoNormal>#18 0x00ab7f03 in Perl_runops_debug (my_perl=0xbb1b3a80) at
dump.c:1931<o:p></o:p></p>
<p class=MsoNormal>#19 0x00aef64d in Perl_call_sv (my_perl=0xbb1b3a80,
sv=0xbc191934, flags=<value optimized out>) at perl.c:2631<o:p></o:p></p>
<p class=MsoNormal>#20 0x00b93dc8 in Perl_pp_tie (my_perl=0xbb1b3a80) at
pp_sys.c:850<o:p></o:p></p>
<p class=MsoNormal>#21 0x00ab7f03 in Perl_runops_debug (my_perl=0xbb1b3a80) at
dump.c:1931<o:p></o:p></p>
<p class=MsoNormal>#22 0x00b65d0f in S_docatch (my_perl=0xbb1b3a80, o=<value
optimized out>) at pp_ctl.c:2679<o:p></o:p></p>
<p class=MsoNormal>#23 0x00b68e4d in Perl_pp_entereval (my_perl=0xbb1b3a80) at
pp_ctl.c:3617<o:p></o:p></p>
<p class=MsoNormal>#24 0x00ab7f03 in Perl_runops_debug (my_perl=0xbb1b3a80) at
dump.c:1931<o:p></o:p></p>
<p class=MsoNormal>#25 0x00aef64d in Perl_call_sv (my_perl=0xbb1b3a80,
sv=0xbc17fb64, flags=<value optimized out>) at perl.c:2631<o:p></o:p></p>
<p class=MsoNormal>#26 0x00b93dc8 in Perl_pp_tie (my_perl=0xbb1b3a80) at
pp_sys.c:850<o:p></o:p></p>
<p class=MsoNormal>#27 0x00ab7f03 in Perl_runops_debug (my_perl=0xbb1b3a80) at
dump.c:1931<o:p></o:p></p>
<p class=MsoNormal>#28 0x00aefa58 in Perl_call_sv (my_perl=0xbb1b3a80,
sv=0xbac33804, flags=4) at perl.c:2646<o:p></o:p></p>
<p class=MsoNormal>#29 0x009e6da4 in modperl_callback () from
/etc/httpd/modules/mod_perl.so<o:p></o:p></p>
<p class=MsoNormal>#30 0x009e7b3c in modperl_callback_run_handlers () from
/etc/httpd/modules/mod_perl.so<o:p></o:p></p>
<p class=MsoNormal>#31 0x009e856a in modperl_callback_per_dir () from
/etc/httpd/modules/mod_perl.so<o:p></o:p></p>
<p class=MsoNormal>#32 0x009df5ff in ?? () from /etc/httpd/modules/mod_perl.so<o:p></o:p></p>
<p class=MsoNormal>#33 0x009df7c5 in modperl_response_handler_cgi () from
/etc/httpd/modules/mod_perl.so<o:p></o:p></p>
<p class=MsoNormal>#34 0xb7ef2b7d in ap_run_handler (r=0xbae277d8) at
/usr/src/debug/httpd-2.2.10/server/config.c:158<o:p></o:p></p>
<p class=MsoNormal>#35 0xb7ef66cf in ap_invoke_handler (r=0xbae277d8) at
/usr/src/debug/httpd-2.2.10/server/config.c:372<o:p></o:p></p>
<p class=MsoNormal>#36 0xb7f02ea1 in ap_process_request (r=0xbae277d8) at
/usr/src/debug/httpd-2.2.10/modules/http/http_request.c:258<o:p></o:p></p>
<p class=MsoNormal>#37 0xb7effab8 in ap_process_http_connection (c=0xbae1b940)
at /usr/src/debug/httpd-2.2.10/modules/http/http_core.c:190<o:p></o:p></p>
<p class=MsoNormal>#38 0xb7efae9d in ap_run_process_connection (c=0xbae1b940)
at /usr/src/debug/httpd-2.2.10/server/connection.c:43<o:p></o:p></p>
<p class=MsoNormal>#39 0xb7f082d1 in child_main (child_num_arg=<value
optimized out>)<o:p></o:p></p>
<p class=MsoNormal> at
/usr/src/debug/httpd-2.2.10/server/mpm/prefork/prefork.c:650<o:p></o:p></p>
<p class=MsoNormal>#40 0xb7f08599 in make_child (s=<value optimized out>,
slot=0)<o:p></o:p></p>
<p class=MsoNormal> at
/usr/src/debug/httpd-2.2.10/server/mpm/prefork/prefork.c:690<o:p></o:p></p>
<p class=MsoNormal>#41 0xb7f092f0 in ap_mpm_run (_pconf=0xb9cfc5c0,
plog=0xb9d2a678, s=0xb9cfe4b8)<o:p></o:p></p>
<p class=MsoNormal> at
/usr/src/debug/httpd-2.2.10/server/mpm/prefork/prefork.c:966<o:p></o:p></p>
<p class=MsoNormal>#42 0xb7edd7c9 in main (argc=-1177573960, argv=0xbfc18cb4)
at /usr/src/debug/httpd-2.2.10/server/main.c:740<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>(when selecting a case):<o:p></o:p></p>
<p class=MsoNormal>Program received signal SIGSEGV, Segmentation fault.<o:p></o:p></p>
<p class=MsoNormal>sYSMALLOc () at malloc.c:3358<o:p></o:p></p>
<p class=MsoNormal>3358
set_head(remainder, remainder_size | PREV_INUSE);<o:p></o:p></p>
<p class=MsoNormal> (gdb) bt<o:p></o:p></p>
<p class=MsoNormal>#0 sYSMALLOc () at malloc.c:3358<o:p></o:p></p>
<p class=MsoNormal>#1 _int_malloc (av=0x54f140, bytes=1918986097) at
malloc.c:4580<o:p></o:p></p>
<p class=MsoNormal>#2 0x00450d5f in _int_realloc (av=0x54f140,
oldmem=0xbad35f90, bytes=1918986098) at malloc.c:5035<o:p></o:p></p>
<p class=MsoNormal>#3 0x00451c86 in __libc_realloc (oldmem=0xbad35f90,
bytes=1918986098) at malloc.c:3708<o:p></o:p></p>
<p class=MsoNormal>#4 0x00acb759 in Perl_safesysrealloc (where=<value
optimized out>, size=1918986098) at util.c:178<o:p></o:p></p>
<p class=MsoNormal>#5 0x00de4362 in retrieve_hash (my_perl=0xb9c64a28,
cxt=0xb948d59c, cname=0x0) at Storable.xs:5226<o:p></o:p></p>
<p class=MsoNormal>#6 0x00ddfafd in retrieve (my_perl=0xb9c64a28,
cxt=0xb948d59c, cname=0x0) at Storable.xs:5967<o:p></o:p></p>
<p class=MsoNormal>#7 0x00de22a0 in retrieve_ref (my_perl=0xb9c64a28,
cxt=0xb948d59c, cname=0x0) at Storable.xs:4477<o:p></o:p></p>
<p class=MsoNormal>#8 0x00ddfafd in retrieve (my_perl=0xb9c64a28,
cxt=0xb948d59c, cname=0x0) at Storable.xs:5967<o:p></o:p></p>
<p class=MsoNormal>#9 0x00de48ad in retrieve_array (my_perl=0xb9c64a28,
cxt=0xb948d59c, cname=0x0) at Storable.xs:5159<o:p></o:p></p>
<p class=MsoNormal>#10 0x00ddfafd in retrieve (my_perl=0xb9c64a28, cxt=0xb948d59c,
cname=0x0) at Storable.xs:5967<o:p></o:p></p>
<p class=MsoNormal>#11 0x00de22a0 in retrieve_ref (my_perl=0xb9c64a28,
cxt=0xb948d59c, cname=0x0) at Storable.xs:4477<o:p></o:p></p>
<p class=MsoNormal>#12 0x00ddfafd in retrieve (my_perl=0xb9c64a28,
cxt=0xb948d59c, cname=0x0) at Storable.xs:5967<o:p></o:p></p>
<p class=MsoNormal>#13 0x00de42d6 in retrieve_hash (my_perl=0xb9c64a28,
cxt=0xb948d59c, cname=0x0) at Storable.xs:5214<o:p></o:p></p>
<p class=MsoNormal>#14 0x00ddfafd in retrieve (my_perl=0xb9c64a28,
cxt=0xb948d59c, cname=0x0) at Storable.xs:5967<o:p></o:p></p>
<p class=MsoNormal>#15 0x00de0742 in do_retrieve (my_perl=0xb9c64a28, f=0x0,
in=0xbad32f1c, optype=2) at Storable.xs:6148<o:p></o:p></p>
<p class=MsoNormal>#16 0x00de18b4 in mretrieve () at Storable.xs:6264<o:p></o:p></p>
<p class=MsoNormal>#17 XS_Storable_mretrieve (my_perl=0xb9c64a28,
cv=0xb94893a4) at Storable.xs:6460<o:p></o:p></p>
<p class=MsoNormal>#18 0x00af66f9 in Perl_pp_entersub (my_perl=0xb9c64a28) at
pp_hot.c:2847<o:p></o:p></p>
<p class=MsoNormal>#19 0x00ab7f03 in Perl_runops_debug (my_perl=0xb9c64a28) at
dump.c:1931<o:p></o:p></p>
<p class=MsoNormal>#20 0x00b65d0f in S_docatch (my_perl=0xb9c64a28, o=<value
optimized out>) at pp_ctl.c:2679<o:p></o:p></p>
<p class=MsoNormal>#21 0x00ab7f03 in Perl_runops_debug (my_perl=0xb9c64a28) at
dump.c:1931<o:p></o:p></p>
<p class=MsoNormal>#22 0x00aef64d in Perl_call_sv (my_perl=0xb9c64a28, sv=0xbac4266c,
flags=<value optimized out>) at perl.c:2631<o:p></o:p></p>
<p class=MsoNormal>#23 0x00b93dc8 in Perl_pp_tie (my_perl=0xb9c64a28) at
pp_sys.c:850<o:p></o:p></p>
<p class=MsoNormal>#24 0x00ab7f03 in Perl_runops_debug (my_perl=0xb9c64a28) at
dump.c:1931<o:p></o:p></p>
<p class=MsoNormal>#25 0x00b65d0f in S_docatch (my_perl=0xb9c64a28, o=<value
optimized out>) at pp_ctl.c:2679<o:p></o:p></p>
<p class=MsoNormal>#26 0x00b68e4d in Perl_pp_entereval (my_perl=0xb9c64a28) at
pp_ctl.c:3617<o:p></o:p></p>
<p class=MsoNormal>#27 0x00ab7f03 in Perl_runops_debug (my_perl=0xb9c64a28) at
dump.c:1931<o:p></o:p></p>
<p class=MsoNormal>#28 0x00aef64d in Perl_call_sv (my_perl=0xb9c64a28,
sv=0xbac30874, flags=<value optimized out>) at perl.c:2631<o:p></o:p></p>
<p class=MsoNormal>#29 0x00b93dc8 in Perl_pp_tie (my_perl=0xb9c64a28) at
pp_sys.c:850<o:p></o:p></p>
<p class=MsoNormal>#30 0x00ab7f03 in Perl_runops_debug (my_perl=0xb9c64a28) at
dump.c:1931<o:p></o:p></p>
<p class=MsoNormal>#31 0x00aefa58 in Perl_call_sv (my_perl=0xb9c64a28,
sv=0xb96e6084, flags=4) at perl.c:2646<o:p></o:p></p>
<p class=MsoNormal>#32 0x009e6da4 in modperl_callback () from
/etc/httpd/modules/mod_perl.so<o:p></o:p></p>
<p class=MsoNormal>#33 0x009e7b3c in modperl_callback_run_handlers () from
/etc/httpd/modules/mod_perl.so<o:p></o:p></p>
<p class=MsoNormal>#34 0x009e856a in modperl_callback_per_dir () from
/etc/httpd/modules/mod_perl.so<o:p></o:p></p>
<p class=MsoNormal>#35 0x009df5ff in ?? () from /etc/httpd/modules/mod_perl.so<o:p></o:p></p>
<p class=MsoNormal>#36 0x009df7c5 in modperl_response_handler_cgi () from
/etc/httpd/modules/mod_perl.so<o:p></o:p></p>
<p class=MsoNormal>#37 0xb7f03b7d in ap_run_handler (r=0xb98ddfe0) at
/usr/src/debug/httpd-2.2.10/server/config.c:158<o:p></o:p></p>
<p class=MsoNormal>#38 0xb7f076cf in ap_invoke_handler (r=0xb98ddfe0) at
/usr/src/debug/httpd-2.2.10/server/config.c:372<o:p></o:p></p>
<p class=MsoNormal>#39 0xb7f13ea1 in ap_process_request (r=0xb98ddfe0) at
/usr/src/debug/httpd-2.2.10/modules/http/http_request.c:258<o:p></o:p></p>
<p class=MsoNormal>#40 0xb7f10ab8 in ap_process_http_connection (c=0xb98ce138)
at /usr/src/debug/httpd-2.2.10/modules/http/http_core.c:190<o:p></o:p></p>
<p class=MsoNormal>#41 0xb7f0be9d in ap_run_process_connection (c=0xb98ce138)
at /usr/src/debug/httpd-2.2.10/server/connection.c:43<o:p></o:p></p>
<p class=MsoNormal>#42 0xb7f192d1 in child_main (child_num_arg=<value
optimized out>)<o:p></o:p></p>
<p class=MsoNormal> at
/usr/src/debug/httpd-2.2.10/server/mpm/prefork/prefork.c:650<o:p></o:p></p>
<p class=MsoNormal>#43 0xb7f19599 in make_child (s=<value optimized out>,
slot=0)<o:p></o:p></p>
<p class=MsoNormal> at
/usr/src/debug/httpd-2.2.10/server/mpm/prefork/prefork.c:690<o:p></o:p></p>
<p class=MsoNormal>#44 0xb7f1a2f0 in ap_mpm_run (_pconf=0xb87ad5c0, plog=0xb87db678,
s=0xb87af4b8)<o:p></o:p></p>
<p class=MsoNormal>---Type <return> to continue, or q <return> to
quit---<o:p></o:p></p>
<p class=MsoNormal> at
/usr/src/debug/httpd-2.2.10/server/mpm/prefork/prefork.c:966<o:p></o:p></p>
<p class=MsoNormal>#45 0xb7eee7c9 in main (argc=-1199917640, argv=0xbfd2a5c4)
at /usr/src/debug/httpd-2.2.10/server/main.c:740<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I’ve also tried building a 3.8.2 from scratch using
Debian-Lenny and got the same overall effect (didn’t get the GDB traces
from that system, but the symptoms are the same).<o:p></o:p></p>
<p class=MsoNormal><br>
Paul Franson<o:p></o:p></p>
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