Are they new queues? If so try logging out and back in. You may be seeing the queue caching at work.<br><br><div class="gmail_quote">On Thu, Jan 29, 2009 at 5:05 AM, Jo Rhett <span dir="ltr"><<a href="mailto:jrhett@netconsonance.com">jrhett@netconsonance.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">So in playing around with the system I observed that RT doesn't care<br>
which e-mail address you send an existing ticket reply to, it always<br>
updates the correct ticket no matter if the queue has changed or what<br>
not. That's perfect.<br>
<br>
So it got me thinking about queues which a ticket would never start<br>
in, but might get moved into later. And realizing that they could<br>
all share the default Correspondence Address. I tested the idea and<br>
it works, except in one sense.<br>
<br>
When you click on "Basics" or "Jumbo" to change the ticket queue, any<br>
queue without an explicit (different) CorrespondAddress doesn't show<br>
up in the list.<br>
<br>
This isn't a rights thing, as I'm working as a Superuser.<br>
<br>
I don't have enough brain to look at this tonight, but if any of you<br>
know why this behavior is set up and/or why it shouldn't be changed,<br>
please clue me in before I start trying to fix this.<br>
<br>
--<br>
Jo Rhett<br>
Net Consonance : consonant endings by net philanthropy, open source<br>
and other randomness<br>
<br>
<br>
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</blockquote></div><br>