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<p class=MsoNormal><span style='color:#1F497D'>That did the trick! Thanks for
the quick help!<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>I’ve also updated the wiki to
reflect this step that was missing from the documentation: http://wiki.bestpractical.com/view/RTFM<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;color:#1F497D'>- - - -<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;color:#1F497D'>Joshua Fiske
'03, '04<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;color:#1F497D'>Network and
Security Engineer<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;color:#1F497D'>Clarkson
University, Office of Information Technology<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;color:#1F497D'>(315) 268-6722
-- Fax: (315) 268-6570<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;color:#1F497D'>I route,
therefore you are.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas;
color:#1F497D'><img width=18 height=19 id="_x0000_i1026"
src="cid:image001.gif@01C985F3.8A400B90" alt=green></span><span
style='font-size:10.5pt;color:#1F497D'> Think before you print.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;color:#1F497D'>CONFIDENTIALITY:
This e-mail (including any attachments) may contain confidential, proprietary
and privileged information, and unauthorized disclosure or use is prohibited.
If you received this e-mail in error, please notify the sender and delete this
e-mail from your system.<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Sean McCreadie
[mailto:smccreadie@CanyonPartners.com] <br>
<b>Sent:</b> Tuesday, February 03, 2009 11:29 AM<br>
<b>To:</b> Josh Fiske; RT-Users@lists.bestpractical.com<br>
<b>Subject:</b> RE: [rt-users] RTFM 2.4.1 on RT 3.8.2<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>Josh,<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>My RT_Siteconfig.pm looks like
this:<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:9.0pt;
font-family:"Courier New"'>Set(@Plugins,qw(RT::FM));<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:9.0pt;
font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:9.0pt;
font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='color:#365F91'>Maybe
this will help.<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><o:p> </o:p></p>
<p class=MsoNormal style='text-autospace:none'><o:p> </o:p></p>
<p class=MsoNormal style='text-autospace:none'><span style='color:#365F91'>Sean<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Josh Fiske<br>
<b>Sent:</b> Tuesday, February 03, 2009 8:10 AM<br>
<b>To:</b> RT-Users@lists.bestpractical.com<br>
<b>Subject:</b> [rt-users] RTFM 2.4.1 on RT 3.8.2<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I am attempting to install RTFM 2.4.1 on my existing (fully
functional) RT 3.8.2 installation. This is on a CentOS 5 host with RT
installed in the standard location (/opt/rt3). So, I do the following
(all of which complete without any error messages):<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>cd /usr/local/src<o:p></o:p></p>
<p class=MsoNormal>wget
http://download.bestpractical.com/pub/rt/release/RTFM-2.4.1.tar.gz<o:p></o:p></p>
<p class=MsoNormal>tar zxf RTFM-2.4.1.tar.gz<o:p></o:p></p>
<p class=MsoNormal>cd RTFM-2.4.1<o:p></o:p></p>
<p class=MsoNormal>perl Makefile.PL<o:p></o:p></p>
<p class=MsoNormal>make<o:p></o:p></p>
<p class=MsoNormal>make install<o:p></o:p></p>
<p class=MsoNormal>make initdb<o:p></o:p></p>
<p class=MsoNormal>/etc/init.d/httpd restart<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I login to RT as a SuperUser and I don’t see any reference
to RTFM. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I know that with other RT plugins (RT-Authen-ExternalAuth),
I have needed to include a line in my RT_SiteConfig.pm. But when I tried
adding this [ Set( @Plugins, (qw(RT::Authen::ExternalAuth),RT-FM));
] and restarting, it had no impact.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Any suggestions? Am I missing a simple step?
Thanks,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Josh<o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.5pt'>- - - -<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt'>Joshua Fiske '03, '04<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt'>Network and Security Engineer<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt'>Clarkson University, Office
of Information Technology<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt'>(315) 268-6722 -- Fax:
(315) 268-6570<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt'>I route, therefore you are.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'><img
width=18 height=19 id="Picture_x0020_1" src="cid:image001.gif@01C985F3.8A400B90"
alt=green></span><span style='font-size:10.5pt'> Think before you print.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt'>CONFIDENTIALITY: This
e-mail (including any attachments) may contain confidential, proprietary and
privileged information, and unauthorized disclosure or use is prohibited.
If you received this e-mail in error, please notify the sender and delete this
e-mail from your system.<o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
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