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<font face="Arial">Additional information:<br>
<br>
If I check "Edit Query" for the failed Simple Search I see:<br>
<br>
( Requestor LIKE '<a class="moz-txt-link-abbreviated" href="mailto:daviswj@comcast.net">daviswj@comcast.net</a>' ) AND ( Status = 'HOLD' OR
Status = 'TstBenchP1' OR Status = 'TstBenchP2' OR Status = 'new' OR
Status = 'open' OR Status = 'resolved' OR Status = 'stalled' ) AND (
Subject LIKE 'Pending-BD' )<br>
<br>
... the reason it is coming back with "0" tickets is the final "... AND
(Subject LIKE 'Pending-BD'). This will never be true, "Pending-BD" was
a user added status that has now been removed. I've no idea why it is
popping up in this query (or why it is being searched for within the
Subject field).<br>
<br>
Bill Davis<br>
</font><br>
Bill Davis wrote:
<blockquote cite="mid:49908AB9.50900@comcast.net" type="cite"><font
face="Arial">Using RT 3.8.1 on a Fedora Core 6 Linux box ...
Simple Search had been working fine, now suddenly returns "0" tickets
(where a full search for the same Requestor email returns multiple
tickets) with the following errors in the logs:<br>
<br>
Feb 9 12:44:03 Blackhole RT: Couldn't get principal for not loaded
object (/opt/rt381/bin/../lib/RT/User_Overlay.pm:1113)<br>
Feb 9 12:44:03 Blackhole RT: Group::HasMember was called with an
argument that isn't an RT::Principal or id. It's (undefined)
(/opt/rt381/bin/../lib/RT/Group_Overlay.pm:1031) <br>
<br>
Only recent changes that spring to mind was to disable several existing
queues and modify a few custom statuses in RTSiteConfig.pm<br>
<br>
Rebooting the server made no difference. Any pointers or suggestions
greatly appreciated.<br>
<br>
Bill Davis<br>
(baffled & confused ... more than normal :o) )<br>
</font>
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