<br>Did some quick testing, my browser does have a RT session cookie. It stays the same when I log in and the At a Glance page is displayed. <br><br>Session ID stays the same when I click on a queue name. <br><br>Session ID changes every time I click on a Ticket link in a search result. <br>
<br>I haven't had to dig into how RT manages sessions, so if anyone has any hints as to why the session cookies would be reset when moving to Ticket/Display, let me know. <br><br>Steve<br><br><br><br><div class="gmail_quote">
On Tue, Feb 10, 2009 at 10:58 PM, Stephen Cochran <span dir="ltr"><<a href="mailto:stephen.a.cochran.lists@cahir.net">stephen.a.cochran.lists@cahir.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Think I've found part of the why, if not all of it. <br><br>in Ticket/Elements/Tabs on line 64:<br><br> <span style="font-family: courier new,monospace;">if ( defined $session{'tickets'} ) {</span><br><br>isn't evaluating to true. For some reason RT doesn't see us as having a session. <br>
<br>It's possible it is related to how we have auth set up. We're using Apache's authnz_ldap to set REMOTE_USER so all of our internal apps are single-signon. But that by itself shouldn't prevent sessions.<br>
<br>I didn't set that part up so I'll have to check into that a little further. <br><br>Steve<div><div></div><div class="Wj3C7c"><br><br><br><br><div class="gmail_quote">On Tue, Feb 10, 2009 at 9:57 AM, Stephen Cochran <span dir="ltr"><<a href="mailto:stephen.a.cochran.lists@cahir.net" target="_blank">stephen.a.cochran.lists@cahir.net</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><br>Well it's great to see that those are there. I'll dig in and see whats different (hopefully soon). <br>
<br>I checked the release notes for 3.8.2 (we're on 3.8.1) and didn't see anything related to this. In case I missed it, nothing that you remember along those lines?<br>
<br>Steve<div><div></div><div><br><br><br><div class="gmail_quote">On Mon, Feb 9, 2009 at 2:59 PM, Jesse Vincent <span dir="ltr"><<a href="mailto:jesse@bestpractical.com" target="_blank">jesse@bestpractical.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div>
<br>
On Sun 8.Feb'09 at 14:28:28 -0500, Stephen Cochran wrote:<br>
> Maybe I'm missing something really obvious...I just disabled all local<br>
> mods just to be sure.<br>
><br>
> I log in, and see RT at a Glance. I click on one of the Queue names in the<br>
> Quick Search list. Now see a page with search results<br>
> (/rt3/Search/Results.html). Included in menu bar across the top of the<br>
> ticket area is "Show Results" which is currently bold.<br>
<br>
</div>I just did the exact same things on <a href="http://rt3.fsck.com" target="_blank">rt3.fsck.com</a>.<br>
<br>
<a href="http://www.grabup.com/uploads/0c0d1b44d178ac8e72ce1e2e6f8d7a1c.png" target="_blank">http://www.grabup.com/uploads/0c0d1b44d178ac8e72ce1e2e6f8d7a1c.png</a><br>
<div><br>
<br>
<br>
><br>
> Click on one of the tickets, and see that ticket<br>
> (/rt3/Ticket/Display.html). I don't see any link for the search results,<br>
> previous, next, etc in the left sidebar menu. Screenshot of what I'm<br>
> seeing below.<br>
><br>
</div>> [1]<a href="http://www.cahir.net/images/rt_image.png" target="_blank">http://www.cahir.net/images/rt_image.png</a><br>
><br>
> Steve<br>
><br>
> On Sat, Feb 7, 2009 at 1:43 AM, Jesse Vincent <[2]<a href="mailto:jesse@bestpractical.com" target="_blank">jesse@bestpractical.com</a>><br>
<div>> wrote:<br>
><br>
> On Fri 6.Feb'09 at 22:58:42 -0500, Stephen Cochran wrote:<br>
> > We recently upgraded to 3.8.1, and overall the interface is so much<br>
> > better!<br>
> ><br>
> > One comment we've received from our customer support group is that<br>
> several<br>
> > navigation features are no longer available. When viewing a queue<br>
> or<br>
> > search, there used to be the following links/controls:<br>
> ><br>
> > which took you back to the the last search or group you had. These<br>
> links<br>
> > seem to have disappeared from 3.8.x, and I'm wondering if there's a<br>
> > setting to bring them back or if someone has made the customization<br>
> > already.<br>
> ><br>
><br>
> They sure seem to exist for me in 3.8...They're in the menu on the left.<br>
><br>
</div>> References<br>
><br>
> Visible links<br>
<div>> 1. <a href="http://www.cahir.net/images/rt_image.png" target="_blank">http://www.cahir.net/images/rt_image.png</a><br>
</div>> 2. mailto:<a href="mailto:jesse@bestpractical.com" target="_blank">jesse@bestpractical.com</a><br>
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