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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Hello Alberto,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>many Thanks for your answer !!!<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>The right’s configurations are ok. The only problem is, that on
the quick search tab the queues are sorted alphabetically. And I will define
my own sorting order (not alphabetically) !!!!<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Chau ;-))<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Von:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Alberto Villanueva
[mailto:alberto.villanueva@altran.es] <br>
<b>Gesendet:</b> Mittwoch, 11. Februar 2009 10:23<br>
<b>An:</b> Tariq Doukkali<br>
<b>Betreff:</b> RE: [rt-users] change Queue order !!!<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=ES style='font-family:Eurostile;color:blue'>Hello
Tariq!<o:p></o:p></span></p>
<p class=MsoNormal><span lang=ES style='font-family:Eurostile;color:blue'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-family:Eurostile;color:blue'>You
have to modify the “RT_Config.pm” file, or creating a new file where you
generate the new combobox (or textbox,…). <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-family:Eurostile;color:blue'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-family:Eurostile;color:blue'>But
I suspect the problem is about permissions. Are they right?? Because my customers
(each customer, see a concrete queue) only watch their queues </span><span
lang=EN-GB style='font-family:Wingdings;color:blue'>J</span><span lang=EN-GB
style='font-family:Eurostile;color:blue'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-family:Eurostile;color:blue'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-family:Eurostile;color:navy'>Best
regards from Spain!</span><span lang=EN-GB style='font-size:10.0pt;font-family:
"Arial","sans-serif";color:navy'><br>
<o:p></o:p></span></p>
<p class=MsoNormal style='vertical-align:bottom'><span lang=EN-GB
style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#1D398D'>ALBERTO
VILLANUEVA VAL </span><span lang=EN-GB style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='vertical-align:top'><span lang=EN-GB
style='font-size:7.0pt;font-family:"Arial","sans-serif";color:#5B707C'>Consultor</span><span
lang=EN-GB style='color:blue'><o:p></o:p></span></p>
<p class=MsoNormal style='vertical-align:top'><span lang=EN-GB
style='font-size:7.0pt;font-family:"Arial","sans-serif";color:#5B707C'>____________________________________________<o:p></o:p></span></p>
<p class=MsoNormal style='line-height:30.0pt'><b><span lang=ES
style='font-size:10.5pt;font-family:"Arial","sans-serif";color:#140A69'><img
width=165 height=67 id="_x0000_i1028" src="cid:image001.jpg@01C98C33.C97664D0"
alt=Altran></span></b><span lang=ES style='color:blue'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=ES style='font-size:7.0pt;font-family:"Arial","sans-serif";
color:#5B707C'>ParqueEmpresarial Las Mercedes, Edificio 1 <br>
C/ Campezo, 1. 28022 Madrid<br>
Tel : + 34 91 744 46 00<br>
Fax: + 34 91 415 24 57</span><span lang=ES style='color:blue'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=ES style='font-size:7.0pt;font-family:"Arial","sans-serif";
color:#5B707C'><a href="http://www.altran.es" target="_blank"><span
style='font-family:"Times New Roman","serif";color:#5B707C'>www.altran.es</span></a><o:p></o:p></span></p>
<div>
<p class=MsoNormal><span lang=ES style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'> <o:p></o:p></span></p>
</div>
</div>
<div>
<p class=MsoNormal align=center style='text-align:center'><span lang=ES><hr
size=2 width="100%" align=center> <o:p></o:p></span></p>
<p class=MsoNormal><b><span lang=ES style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>De:</span></b><span
lang=ES style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Tariq
Doukkali [mailto:tariq.doukkali@autoform.de] <br>
<b>Enviado el:</b> miércoles, 11 de febrero de 2009 10:07<br>
<b>Para:</b> Alberto Villanueva<br>
<b>Asunto:</b> AW: [rt-users] change Queue order !!!</span><span lang=ES><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span lang=ES><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Hello,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I want change the sorting order of RT-queues, because our
external customers (unprivileged users) can see only one queue “inbox”. Also
Unprivileged users can create tickets only on this queue. <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>After a supporter is notified, that a ticket is created, this
supporter log on the server and move the ticket from inbox to the appropriate
queue. The problem is, that when a support log on RT-system the inbox queue
appear on the middle of the site. We have about 40 queues !!!<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Therefore I want change the sorting order of my queues so, that
when a supporter log on, he will see inbox queue on the TOP of Quick-search
tab.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Best regards from Germany,<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Tariq <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Von:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Alberto Villanueva
[mailto:alberto.villanueva@altran.es] <br>
<b>Gesendet:</b> Mittwoch, 11. Februar 2009 09:57<br>
<b>An:</b> Tariq Doukkali<br>
<b>Betreff:</b> RE: [rt-users] change Queue order !!!<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=ES style='font-family:Eurostile;color:blue'>Hello
Tariq,<o:p></o:p></span></p>
<p class=MsoNormal><span lang=ES style='font-family:Eurostile;color:blue'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-family:Eurostile;color:blue'>Could
I ask to you why you want to do that??<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-family:Eurostile;color:blue'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span lang=ES style='font-family:Eurostile;color:navy'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=ES style='font-family:Eurostile;color:navy'>Regards,</span><span
lang=ES style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=ES style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'> <o:p></o:p></span></p>
<p class=MsoNormal style='vertical-align:bottom'><span lang=ES
style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#1D398D'>ALBERTO
VILLANUEVA VAL </span><span lang=ES style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='vertical-align:top'><span lang=ES style='font-size:
7.0pt;font-family:"Arial","sans-serif";color:#5B707C'>Consultor</span><span
lang=ES style='color:blue'><o:p></o:p></span></p>
<p class=MsoNormal style='vertical-align:top'><span lang=ES style='font-size:
7.0pt;font-family:"Arial","sans-serif";color:#5B707C'>____________________________________________<o:p></o:p></span></p>
<p class=MsoNormal style='line-height:30.0pt'><b><span lang=ES
style='font-size:10.5pt;font-family:"Arial","sans-serif";color:#140A69'><img
border=0 width=165 height=67 id="_x0000_i1026"
src="cid:image001.jpg@01C98C33.C97664D0" alt=Altran></span></b><span lang=ES
style='color:blue'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=ES style='font-size:7.0pt;font-family:"Arial","sans-serif";
color:#5B707C'>ParqueEmpresarial Las Mercedes, Edificio 1 <br>
C/ Campezo, 1. 28022 Madrid<br>
Tel : + 34 91 744 46 00<br>
Fax: + 34 91 415 24 57</span><span lang=ES style='color:blue'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=ES style='font-size:7.0pt;font-family:"Arial","sans-serif";
color:#5B707C'><a href="http://www.altran.es" target="_blank"><span
style='font-family:"Times New Roman","serif";color:#5B707C'>www.altran.es</span></a><o:p></o:p></span></p>
<div>
<p class=MsoNormal><span lang=ES style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'> <o:p></o:p></span></p>
</div>
</div>
<div>
<p class=MsoNormal align=center style='text-align:center'><span lang=ES><hr
size=2 width="100%" align=center> <o:p></o:p></span></p>
<p class=MsoNormal><b><span lang=ES style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>De:</span></b><span
lang=ES style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>En nombre de </b>Tariq
Doukkali<br>
<b>Enviado el:</b> miércoles, 11 de febrero de 2009 7:45<br>
<b>Para:</b> Torsten Brumm<br>
<b>CC:</b> rt-users@lists.bestpractical.com<br>
<b>Asunto:</b> Re: [rt-users] change Queue order !!!</span><span lang=ES><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span lang=ES><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Hello,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I mean the queue order inside the quicksearch.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Von:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Torsten Brumm
[mailto:torsten.brumm@googlemail.com] <br>
<b>Gesendet:</b> Dienstag, 10. Februar 2009 20:32<br>
<b>An:</b> Tariq Doukkali<br>
<b>Cc:</b> rt-users@lists.bestpractical.com<br>
<b>Betreff:</b> Re: [rt-users] change Queue order !!!<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'>What do you mean? The queue
order inside the quicksearch? This is in alphabetical order or do you mean
inside a queue, the order of tickets? For this have a look for global setting
inside RT_SiteConfig.pm or under user prefs for user based.<br>
<br>
Torsten<o:p></o:p></p>
<div>
<p class=MsoNormal>2009/2/10 Tariq Doukkali <<a
href="mailto:tariq.doukkali@autoform.de">tariq.doukkali@autoform.de</a>><o:p></o:p></p>
<div>
<div>
<p>Hello all,<o:p></o:p></p>
<p> <o:p></o:p></p>
<p><span lang=EN-US>how can I change the order of my Queues ???</span><o:p></o:p></p>
<p><span lang=EN-US> </span><o:p></o:p></p>
<p><span lang=EN-US>Many Thanks</span><o:p></o:p></p>
</div>
</div>
<p class=MsoNormal><br>
_______________________________________________<br>
<a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users"
target="_blank">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><br>
<br>
Community help: <a href="http://wiki.bestpractical.com" target="_blank">http://wiki.bestpractical.com</a><br>
Commercial support: <a href="mailto:sales@bestpractical.com">sales@bestpractical.com</a><br>
<br>
<br>
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>
Buy a copy at <a href="http://rtbook.bestpractical.com" target="_blank">http://rtbook.bestpractical.com</a><o:p></o:p></p>
</div>
<p class=MsoNormal><br>
<br clear=all>
<br>
-- <br>
MFG<br>
<br>
Torsten Brumm<br>
<br>
<a href="http://www.torsten-brumm.de">http://www.torsten-brumm.de</a><o:p></o:p></p>
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