<br>I will admit my sysadmin did the upgrade, so I can't say for sure, but we are having problems with binary attachments (as hinted at in UPGRADING.mysql). <br><br>Assume the worst and we only followed the steps in the upgrade document and not the upgrade.mysql one. We switched a few weeks ago. Is it possible to run those steps now or will that make things worse?<br>
<br>Steve<br><br><div class="gmail_quote">On Wed, Feb 11, 2009 at 12:48 AM, Ruslan Zakirov <span dir="ltr"><<a href="mailto:ruslan.zakirov@gmail.com">ruslan.zakirov@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Have you read UPGRADING.mysql?<br>
<br>
On Wed, Feb 11, 2009 at 7:03 AM, Stephen Cochran<br>
<div><div></div><div class="Wj3C7c"><<a href="mailto:stephen.a.cochran.lists@cahir.net">stephen.a.cochran.lists@cahir.net</a>> wrote:<br>
><br>
> Did some quick testing, my browser does have a RT session cookie. It stays<br>
> the same when I log in and the At a Glance page is displayed.<br>
><br>
> Session ID stays the same when I click on a queue name.<br>
><br>
> Session ID changes every time I click on a Ticket link in a search result.<br>
><br>
> I haven't had to dig into how RT manages sessions, so if anyone has any<br>
> hints as to why the session cookies would be reset when moving to<br>
> Ticket/Display, let me know.<br>
><br>
> Steve<br>
><br>
><br>
><br>
> On Tue, Feb 10, 2009 at 10:58 PM, Stephen Cochran<br>
> <<a href="mailto:stephen.a.cochran.lists@cahir.net">stephen.a.cochran.lists@cahir.net</a>> wrote:<br>
>><br>
>> Think I've found part of the why, if not all of it.<br>
>><br>
>> in Ticket/Elements/Tabs on line 64:<br>
>><br>
>> if ( defined $session{'tickets'} ) {<br>
>><br>
>> isn't evaluating to true. For some reason RT doesn't see us as having a<br>
>> session.<br>
>><br>
>> It's possible it is related to how we have auth set up. We're using<br>
>> Apache's authnz_ldap to set REMOTE_USER so all of our internal apps are<br>
>> single-signon. But that by itself shouldn't prevent sessions.<br>
>><br>
>> I didn't set that part up so I'll have to check into that a little<br>
>> further.<br>
>><br>
>> Steve<br>
>><br>
>><br>
>><br>
>> On Tue, Feb 10, 2009 at 9:57 AM, Stephen Cochran<br>
>> <<a href="mailto:stephen.a.cochran.lists@cahir.net">stephen.a.cochran.lists@cahir.net</a>> wrote:<br>
>>><br>
>>> Well it's great to see that those are there. I'll dig in and see whats<br>
>>> different (hopefully soon).<br>
>>><br>
>>> I checked the release notes for 3.8.2 (we're on 3.8.1) and didn't see<br>
>>> anything related to this. In case I missed it, nothing that you remember<br>
>>> along those lines?<br>
>>><br>
>>> Steve<br>
>>><br>
>>><br>
>>> On Mon, Feb 9, 2009 at 2:59 PM, Jesse Vincent <<a href="mailto:jesse@bestpractical.com">jesse@bestpractical.com</a>><br>
>>> wrote:<br>
>>>><br>
>>>> On Sun 8.Feb'09 at 14:28:28 -0500, Stephen Cochran wrote:<br>
>>>> > Maybe I'm missing something really obvious...I just disabled all<br>
>>>> > local<br>
>>>> > mods just to be sure.<br>
>>>> ><br>
>>>> > I log in, and see RT at a Glance. I click on one of the Queue names<br>
>>>> > in the<br>
>>>> > Quick Search list. Now see a page with search results<br>
>>>> > (/rt3/Search/Results.html). Included in menu bar across the top of<br>
>>>> > the<br>
>>>> > ticket area is "Show Results" which is currently bold.<br>
>>>><br>
>>>> I just did the exact same things on <a href="http://rt3.fsck.com" target="_blank">rt3.fsck.com</a>.<br>
>>>><br>
>>>> <a href="http://www.grabup.com/uploads/0c0d1b44d178ac8e72ce1e2e6f8d7a1c.png" target="_blank">http://www.grabup.com/uploads/0c0d1b44d178ac8e72ce1e2e6f8d7a1c.png</a><br>
>>>><br>
>>>><br>
>>>><br>
>>>> ><br>
>>>> > Click on one of the tickets, and see that ticket<br>
>>>> > (/rt3/Ticket/Display.html). I don't see any link for the search<br>
>>>> > results,<br>
>>>> > previous, next, etc in the left sidebar menu. Screenshot of what<br>
>>>> > I'm<br>
>>>> > seeing below.<br>
>>>> ><br>
>>>> > [1]<a href="http://www.cahir.net/images/rt_image.png" target="_blank">http://www.cahir.net/images/rt_image.png</a><br>
>>>> ><br>
>>>> > Steve<br>
>>>> ><br>
>>>> > On Sat, Feb 7, 2009 at 1:43 AM, Jesse Vincent<br>
>>>> > <[2]<a href="mailto:jesse@bestpractical.com">jesse@bestpractical.com</a>><br>
>>>> > wrote:<br>
>>>> ><br>
>>>> > On Fri 6.Feb'09 at 22:58:42 -0500, Stephen Cochran wrote:<br>
>>>> > > We recently upgraded to 3.8.1, and overall the interface is<br>
>>>> > so much<br>
>>>> > > better!<br>
>>>> > ><br>
>>>> > > One comment we've received from our customer support group<br>
>>>> > is that<br>
>>>> > several<br>
>>>> > > navigation features are no longer available. When viewing a<br>
>>>> > queue<br>
>>>> > or<br>
>>>> > > search, there used to be the following links/controls:<br>
>>>> > ><br>
>>>> > > which took you back to the the last search or group you had.<br>
>>>> > These<br>
>>>> > links<br>
>>>> > > seem to have disappeared from 3.8.x, and I'm wondering if<br>
>>>> > there's a<br>
>>>> > > setting to bring them back or if someone has made the<br>
>>>> > customization<br>
>>>> > > already.<br>
>>>> > ><br>
>>>> ><br>
>>>> > They sure seem to exist for me in 3.8...They're in the menu on<br>
>>>> > the left.<br>
>>>> ><br>
>>>> > References<br>
>>>> ><br>
>>>> > Visible links<br>
>>>> > 1. <a href="http://www.cahir.net/images/rt_image.png" target="_blank">http://www.cahir.net/images/rt_image.png</a><br>
>>>> > 2. mailto:<a href="mailto:jesse@bestpractical.com">jesse@bestpractical.com</a><br>
>>>><br>
>>>> > _______________________________________________<br>
>>>> > <a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users" target="_blank">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><br>
>>>> ><br>
>>>> > Community help: <a href="http://wiki.bestpractical.com" target="_blank">http://wiki.bestpractical.com</a><br>
>>>> > Commercial support: <a href="mailto:sales@bestpractical.com">sales@bestpractical.com</a><br>
>>>> ><br>
>>>> ><br>
>>>> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>
>>>> > Buy a copy at <a href="http://rtbook.bestpractical.com" target="_blank">http://rtbook.bestpractical.com</a><br>
>>>><br>
>>>> --<br>
>>><br>
>><br>
><br>
><br>
> _______________________________________________<br>
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><br>
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><br>
><br>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>
> Buy a copy at <a href="http://rtbook.bestpractical.com" target="_blank">http://rtbook.bestpractical.com</a><br>
><br>
<br>
<br>
<br>
--<br>
</div></div>Best regards, Ruslan.<br>
</blockquote></div><br>