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style="font-family: -moz-fixed; font-size: 12px;" lang="x-western">I
posted twice to the code.google.com site but thought this would be a
better forum to see if anyone is having the same issues that I am.
<br>
<br>
Background: we have been using RT and AT for a couple of years now and
the shredder for tickets and assets worked until the update to 3.8.x.
I am currently at version 3.8.2. Here are my two posts to the google
code site:
<br>
<br>
I am running into issues adding the asset shredder plugin when running
RT 3.8.1 with
<br>
AT 1.2.3. I get errors just going to the Shredder page once I add the
plugin files:
<br>
<br>
Error during compilation of
<br>
/opt/rt3/share/html/Admin/Tools/Shredder/Elements/SelectPlugin: Can't
locate object
<br>
method "Type" via package "RT::Shredder::Plugin::Assets" at
<br>
<i class="moz-txt-slash"><span class="moz-txt-tag">/</span>opt/rt3/bin<span
class="moz-txt-tag">/</span></i>../lib/RT/Shredder/Plugin.pm line 141.
Stack:
<br>
[<i class="moz-txt-slash"><span class="moz-txt-tag">/</span>opt/rt3/bin<span
class="moz-txt-tag">/</span></i>../lib/RT/Shredder/Plugin.pm:141]
<br>
[/opt/rt3/share/html/Admin/Tools/Shredder/Elements/SelectPlugin:72]
<br>
[/usr/share/perl5/HTML/Mason/Interp.pm:811]
<br>
[/usr/share/perl5/HTML/Mason/Interp.pm:441]
<br>
[/usr/share/perl5/HTML/Mason/Request.pm:1093]
<br>
[/usr/share/perl5/HTML/Mason/Request.pm:1026]
<br>
[/usr/share/perl5/HTML/Mason/Request.pm:1204]
<br>
[/opt/rt3/share/html/Admin/Tools/Shredder/index.html:65]
<br>
[/opt/rt3/share/html/Admin/Tools/Shredder/autohandler:59]
<br>
[/opt/rt3/share/html/Admin/autohandler:49]
[/opt/rt3/share/html/autohandler:308] <br>
AND
<br>
<br>
We just updated to RT 3.8.2 and tried this again. I think I now know
more relevant
<br>
information. We do not use the normal built in Asset types. We have
modified them
<br>
to be specific to our Dell computers and have actually removed the
built in types. Could this be our issue? Could someone point me in the
right direction to fix this?
<br>
I am a sys admin and have some coding knowledge (but definitely not a
perl expert).
<br>
Thanks so much for any information!
<br>
<br>
Pete
<br>
<br>
<br>
Thanks for any help or direction,
<br>
<br>
Pete
<br>
<br>
<div class="moz-txt-sig"><span class="moz-txt-tag">-- <br>
</span>_____________________________________
<br>
Peter Boguszewski
<br>
Library Systems Administrator
<br>
UW Madison - Library Technology Group
<br>
<a class="moz-txt-link-abbreviated"
href="mailto:pboguszewski@library.wisc.edu">pboguszewski@library.wisc.edu</a>
<br>
608.262.4768
<br>
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