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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>That part of it looks OK to me.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I recently had a problem with a similarly-structured scrip that
didn’t seem to be firing. It turned out to be because I’d
left the “Custom Action Preparation Code” field blank. When I
put a “return 1;” into that field, it started behaving as expected.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>--<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Mark Roedel<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Senior Programmer/Analyst - Web Services<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>LeTourneau University<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Jim Tambling
[mailto:Jim.Tambling@datatote.co.uk] <br>
<b>Sent:</b> Wednesday, February 11, 2009 4:36 PM<br>
<b>To:</b> Roedel, Mark; rt-users@bestpractical.com<br>
<b>Subject:</b> RE: [rt-users] Reminders still open after a ticket is closed<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>Thanks Mark</span><span lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'> </span><span lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>I tried that but it doesn’t seem to work. Here’s the
code I put in the scrip;</span><span lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'> </span><span lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span class=apple-style-span><span
lang=EN-GB style='font-size:10.0pt;font-family:-webkit-monospace;color:black'>my
$tickets = new RT::Tickets(RT->SystemUser)</span></span><span lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span class=apple-style-span><span
lang=EN-GB style='font-size:10.0pt;font-family:-webkit-monospace;color:black'>my
$id = $self->TicketObj->id;</span></span><span lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span class=apple-style-span><span
lang=EN-GB style='font-size:10.0pt;font-family:-webkit-monospace;color:black'>my
$queue = $self->TicketObj->QueueObj->Name;</span></span><span
lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span class=apple-style-span><span
lang=EN-GB style='font-size:10.0pt;font-family:-webkit-monospace;color:black'> </span></span><span
lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span class=apple-style-span><span
lang=EN-GB style='font-size:10.0pt;font-family:-webkit-monospace;color:black'>return
1 unless (defined($id)); # Can this be undefined?</span></span><span
lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span class=apple-style-span><span
lang=EN-GB style='font-size:10.0pt;font-family:-webkit-monospace;color:black'> </span></span><span
lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span class=apple-style-span><span
lang=EN-GB style='font-size:10.0pt;font-family:-webkit-monospace;color:black'> $tickets->FromSQL('Type
= "reminder" AND RefersTo="'.$id.'"');</span></span><span
lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span class=apple-style-span><span
lang=EN-GB style='font-size:10.0pt;font-family:-webkit-monospace;color:black'> while
(my $ticket = $tickets->Next) {</span></span><span lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span class=apple-style-span><span
lang=EN-GB style='font-size:10.0pt;font-family:-webkit-monospace;color:black'> $RT::Logger->info("Closing
associated reminder");</span></span><span lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span class=apple-style-span><span
lang=EN-GB style='font-size:10.0pt;font-family:-webkit-monospace;color:black'> $ticket->SetStatus("resolved");
</span></span><span lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span class=apple-style-span><span
lang=EN-GB style='font-size:10.0pt;font-family:-webkit-monospace;color:black'>}</span></span><span
lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span class=apple-style-span><span
lang=EN-GB style='font-size:10.0pt;font-family:-webkit-monospace;color:black'> return
1;</span></span><span lang=EN-GB> <o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span lang=EN-GB> <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial","sans-serif"'> </span><span
lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I
have zero knowledge of perl so I don’t know if this is correct.</span><span
lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial","sans-serif"'> </span><span
lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Regards</span><span
lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span lang=EN-GB> <o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>-----Original Message-----<br>
<b>From:</b> Roedel, Mark [mailto:MarkRoedel@letu.edu] <br>
<b>Sent:</b> 10 February 2009 23:04<br>
<b>To:</b> Jim Tambling; rt-users@bestpractical.com<br>
<b>Subject:</b> RE: [rt-users] Reminders still open after a ticket is closed</span><span
lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span lang=EN-GB> <o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'>Looks to me like <a
href="http://wiki.bestpractical.com/view/OnQueueChangeFixReminders"><span
style='color:#1F497D'>http://wiki.bestpractical.com/view/OnQueueChangeFixReminders</span></a>
should get you most of the way there as a jumping-off point. Obviously,
you’d change the scrip condition to “On Resolve” and
you’d use a $ticket->SetStatus(‘resolved’) call in place
of the $Ticket->SetQueue($queue) in the while loop...</span><span
lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'> </span><span
lang=EN-GB><o:p></o:p></span></p>
<div>
<p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'>--</span><span lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'>Mark Roedel</span><span
lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'>Senior Programmer/Analyst -
Web Services</span><span lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'>LeTourneau University</span><span
lang=EN-GB><o:p></o:p></span></p>
</div>
<p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'> </span><span
lang=EN-GB><o:p></o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Jim
Tambling<br>
<b>Sent:</b> Tuesday, February 10, 2009 4:37 PM<br>
<b>To:</b> rt-users@bestpractical.com<br>
<b>Subject:</b> [rt-users] Reminders still open after a ticket is closed</span><span
lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal style='margin-left:.5in'> <span lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span lang=EN-GB style='font-size:
10.0pt;font-family:"Arial","sans-serif"'>If I set a reminder for a ticket,
after the ticket is resolved the reminder is still active. Is there anyway to
automate closing the reminders on resolution of the ticket?</span><span
lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span lang=EN-GB style='font-size:
10.0pt;font-family:"Arial","sans-serif"'> </span><span lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span lang=EN-GB style='font-size:
10.0pt;font-family:"Arial","sans-serif"'>Regards</span><span lang=EN-GB><o:p></o:p></span></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
style='font-size:13.5pt;color:black;background:white'>
<hr size=2 width="100%" align=center>
</span></div>
<p class=MsoNormal><span lang=EN-GB style='font-size:13.5pt;color:black;
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