<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Jesse, how would you feel about having an action which indicates an update not by a privileged user?<div><br></div><div>Ie, "Correspond" and Comments would be from privileged.</div><div>"Update" or "Response" (or any other name you like) would be an update from an unprivileged user. </div><div><br></div><div>This kind of change would make it easy to build Scrip actions around handling responses better. Would you be interested in this?</div><div><br><div><div>On Feb 12, 2009, at 9:34 AM, Sven Sternberger wrote:</div><blockquote type="cite"><div>On Mi, 2009-02-11 at 14:17 -0800, Jo Rhett wrote:<br><blockquote type="cite">Okay, this is so obvious of a requirement in a ticket system that I've <br></blockquote><blockquote type="cite">been spinning in circles assuming I'm overlooking something. However, <br></blockquote><blockquote type="cite">I haven't found it, so could someone please clue me in how to do this?<br></blockquote>I have exactly the same problem (which don't help you). I also<br>tried the stalled method, but in "production" it's not a good<br>solution. I thought about a search like "give me all tickets where last<br>transaction is not from owner or system" but I failed to put this in<br>TicketSql, maybe somebody on the listy has an idea.<br><br>or maybe configure a customfield (lastUpdateBy: owner,other), and then <br>write a scrip which alter the customfield on every correspond, depending<br>if the sender is equal the owner or not.<br>Afterward you can define a simple search where lastUpdatedBy="other"<br>I think I will try this the next days<br><br>reagrds!<br><br>sven<br><br><br><br>_______________________________________________<br><a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><br><br>Community help: http://wiki.bestpractical.com<br>Commercial support: sales@bestpractical.com<br><br><br>Discover RT's hidden secrets with RT Essentials from O'Reilly Media. <br>Buy a copy at http://rtbook.bestpractical.com<br></div></blockquote></div><br><div> <span class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><div style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><span class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><span class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><span class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><p style="margin: 0.0px 0.0px 0.0px 0.0px"><font face="Helvetica" size="3" style="font: 12.0px Helvetica">--<span class="Apple-converted-space"> </span></font></p><p style="margin: 0.0px 0.0px 0.0px 0.0px"><font face="Helvetica" size="3" style="font: 12.0px Helvetica">Jo Rhett</font></p><p style="margin: 0.0px 0.0px 0.0px 0.0px"><font face="Helvetica" size="3" style="font: 12.0px Helvetica">Net Consonance : consonant endings by net philanthropy, open source and other randomness</font></p></span></span></span></span></div><br class="Apple-interchange-newline"></span> </div><br></div></body></html>