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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>I
had the approval system working in 3.8.1, but for some reason it no longer
works in 3.8.2 as expected.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>If
a new ticket is created in our approval queue “Management Approvals”
it sends out a normal ticket email, not the approval email.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>In
the “Management Approvals” queue there is a scrip:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>When
an approval ticket is created, notify the Owner and AdminCc of the item awaiting
their approval<br>
$self->TicketObj->Type eq 'approval' and<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>
$self->TransactionObj->Field eq 'Status' and<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>
$self->TransactionObj->NewValue eq 'open' and<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>
eval { $T::Approving = ($self->TicketObj->AllDependedOnBy( Type =>
'ticket' ))[0] }<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>I
had a look at the ___Approvals queue to see if it had changed, to find no
Scrips at all. There were some updated templates, which I copied over to “Management
Approvals”.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>I
know a small change was listed in the change log for 3.8.2; has this impacted
my system?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>Anyone
have a clue why the approvals don’t work as expected? I don’t think
they are being marked as an Approval either, as they just show up as a normal
ticket and not in the Approvals page.<o:p></o:p></span></p>
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