<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">I think Wikus knows that, I think he was hoping for a direct link or suggestion.<div><br></div><div>I've handled this by adding a script that sends updates to the ticket owner as well, but they get duplicates if they are a queue watcher so I'm curious about this. I planned to dig around for functions today to see if someone is a watcher, etc.</div><div><br><div><div>On Feb 20, 2009, at 5:05 AM, Ruslan Zakirov wrote:</div><blockquote type="cite"><div>Scrips<br><br>On Fri, Feb 20, 2009 at 3:04 PM, Wikus Smit <<a href="mailto:wikus.smit@gmail.com">wikus.smit@gmail.com</a>> wrote:<br><blockquote type="cite">Hi,<br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite">Is there a way to automatically add a user as a new watcher (for that<br></blockquote><blockquote type="cite">ticket) when a ticket is taken or do I have to add myself every time<br></blockquote><blockquote type="cite">manually as Cc?<br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite">Regards,<br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite">Wikus<br></blockquote><blockquote type="cite">_______________________________________________<br></blockquote><blockquote type="cite"><a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite">Community help: <a href="http://wiki.bestpractical.com">http://wiki.bestpractical.com</a><br></blockquote><blockquote type="cite">Commercial support: <a href="mailto:sales@bestpractical.com">sales@bestpractical.com</a><br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite">Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br></blockquote><blockquote type="cite">Buy a copy at <a href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</a><br></blockquote><blockquote type="cite"><br></blockquote><br><br><br>-- <br>Best regards, Ruslan.<br>_______________________________________________<br><a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><br><br>Community help: http://wiki.bestpractical.com<br>Commercial support: sales@bestpractical.com<br><br><br>Discover RT's hidden secrets with RT Essentials from O'Reilly Media. <br>Buy a copy at http://rtbook.bestpractical.com<br></div></blockquote></div><br><div> <span class="Apple-style-span" style="border-collapse: separate; 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