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Hi George,<br>
<br>
I defaulted to granting a global right to the Everyone group to
CreateTicket and ReplyToTicket on the relevant queue (in your case
IT_Support). that should take care of your Company_Employees users
needing to create tickets.<br>
<br>
As for the Company_Employees group users being able to only see their
own tickets. i saw a good suggestion on a post which was to do the
following:<br>
* don't grant the ShowTicket right to Company_Employees group on the
IT_Support queue, <br>
instead;<br>
* grant the ShowTicket right to the Requestors group on the IT_support
queue<br>
<br>
that way, they'll only see their own tickets, even when they do a
search.<br>
<br>
George Beitis wrote:
<blockquote
cite="mid:9be19c1c0902230633l44e18cacw5ec9c97fdc198fe@mail.gmail.com"
type="cite">Hey there,<br>
Thanks for the reply! Unfortunately that doesn't help as at the end of
the day i want users in the specific group to only have access to their
own tickets and see no other ticket. And if possible to be able to see
all their requested tickets. Does anyone else know how to achieve this?<br>
<br>
Thanks<br>
George<br>
<br>
<div class="gmail_quote">On Mon, Feb 23, 2009 at 1:06 PM, Franzini,
Gabriele [Nervianoms] <span dir="ltr"><<a moz-do-not-send="true"
href="mailto:Gabriele.Franzini@nervianoms.com">Gabriele.Franzini@nervianoms.com</a>></span>
wrote:<br>
<blockquote class="gmail_quote"
style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Hello
George,<br>
Try granting at the Global Group level, "SeeQueue" right to Company<br>
Employees, or maybe straight to Privileged group - it may save work for<br>
next queues...<br>
HTH,<br>
Gabriele Franzini<br>
ICT Applications Manager<br>
Nerviano Medical Sciences SRL<br>
PO Box 11 - Viale Pasteur 10<br>
20014 Nerviano Italy<br>
<br>
<br>
------------------------------<br>
<br>
Message: 6<br>
Date: Mon, 23 Feb 2009 12:36:41 +0200<br>
From: George Beitis <<a moz-do-not-send="true"
href="mailto:george.beitis@googlemail.com">george.beitis@googlemail.com</a>><br>
Subject: [rt-users] Help with permissions?<br>
To: rt-users <<a moz-do-not-send="true"
href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>><br>
Message-ID:<br>
<<a moz-do-not-send="true"
href="mailto:9be19c1c0902230236s461d290ag33ec0d09fbef7857@mail.gmail.com">9be19c1c0902230236s461d290ag33ec0d09fbef7857@mail.gmail.com</a>><br>
Content-Type: text/plain; charset="iso-8859-1"<br>
<div>
<div class="Wj3C7c"><br>
Hey everyone,<br>
my problem has to do with setting permissions.<br>
<br>
I have created a queue called IT support, and a group called Company<br>
Employees. The Employee group has the following rights on the group:<br>
create<br>
ticket and show ticket. These don't seem to be enough for a user in the<br>
group employees to create a ticket as the queue name doesn't come up in<br>
the<br>
create queue section of the screen or the quick create widget. Am I<br>
doing<br>
something wrong there?<br>
<br>
George<br>
</div>
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