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<DIV><FONT face=Arial size=2><SPAN class=160140115-25022009>I installed, the
RT-Extension-CommandByMail-0.06. on RT version 3.6.3. I have the following
in the RT_SiteConfig.pm:</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=160140115-25022009></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN
class=160140115-25022009>"</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=160140115-25022009>Set($LogDir,
'/opt/rt3/var/log');<BR>Set($LogToFileNamed , "rt.log"); #log
to rt.log<BR>@MailPlugins = qw(Auth::MailFrom
Filter::TakeAction);<BR>1;</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=160140115-25022009></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN
class=160140115-25022009>"</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=160140115-25022009></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=160140115-25022009>The email sent to RT
is as follows:</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=160140115-25022009></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=160140115-25022009>FROM: <A
href="mailto:john.doe@anycompany.com">john.doe@anycompany.com</A>
(has rights to reply and comment to tickets)<BR>TO: <A
href="mailto:testqueue@rttest.vzbi.com">testqueue@rttest.vzbi.com</A><BR>SUBJECT:
[vzbi.com #51252] Test Ticket<BR>CF.{Status of the Issue}:
Research</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=160140115-25022009></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN
class=160140115-25022009></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN
class=160140115-25022009></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN
class=160140115-25022009>RESULTS:</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=160140115-25022009></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=160140115-25022009>The email gets added
in ticket #51252 as correspondence, but the Custom Field by the name of 'Status
of the Issue' does not get the value of 'Research'</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=160140115-25022009></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=160140115-25022009>any help will be
appreciated.</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=160140115-25022009></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN
class=160140115-25022009>Kamber</SPAN></FONT></DIV></BODY></HTML>