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<p class=MsoNormal>I’m currently testing the approval system in RT 3.8.2<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>In the Gerneral queue I’ve created a template that
creates a ticket of type approval in the ___approval queue. This is working
properly and I can see the ticket in the approval list and can approve/reject
it. When I approve the approval ticket it is resolved and the other ticket is
updated with the information that the ticket is approved. However the owner in
the approval ticket remains nobody and the template inserting the
correspondence is also saying that Nobody has approved the ticket (what looks
silly in my opinion).<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>The template that is being used for inserting the correspondence
should be:<o:p></o:p></p>
<p class=MsoNormal>-------<o:p></o:p></p>
<p class=MsoNormal>Subject: Ticket Approved: {$Ticket->Subject}<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Greetings,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Your ticket has been approved by { eval {
$Approval->OwnerObj->Name } }.<o:p></o:p></p>
<p class=MsoNormal>Its Owner may now start to act on it.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Approver's notes: { $Notes }<o:p></o:p></p>
<p class=MsoNormal>-------<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I have a global scrip that set the owner when a ticket is
resolved that currently unowned. This scrip however is running after inserting
the above template correspondence (I also disabled it to test the current default
approval behaviour). Is this a forgotten step in the approval system, not
setting the owner for the approval ticket? Is it also not better to grab the
actor’s name doing the approval instead of depending on the actual owner
of the approval ticket?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Can someone verify this behaviour? I could be missing a step
or doing something wrong.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thank you,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Ton<o:p></o:p></p>
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