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Hi<br>
<br>
i did a new install onto 3.8.2<br>
I'm pretty sure i had this problem when my LDAP access user had not
been given the correct rights etc. <br>
<br>
Are the users getting the bouncebacks on an LDAP system? if not you'll
need to set the value below to 1. (you'll find this in your
RT_SiteConfig.pm)<br>
<br>
<br>
# If this is set to 1, then users should be autocreated by RT<br>
# as internal users if they fail to authenticate from an<br>
# external service.<br>
Set($AutoCreateNonExternalUsers, 0);<br>
<br>
<br>
Calvin<br>
<br>
<br>
<br>
L B wrote:
<blockquote
cite="mid:da03fe3e0902252331w78936da5i3f8b5cd6c280b220@mail.gmail.com"
type="cite">
<pre wrap="">Yes I still have this queue. Maybe is it related to LDAP
authentication ? I enabled LDAP in 3.8.2 with
RT-Authen-ExternalAuth-0.08_01 plugin.
Regarding mailgate, it's a simple usage : I get emails from a mailbox
with pop and pass them through mailgate. Then it creates a ticket in
"incoming" queue.
On Wed, Feb 25, 2009 at 6:57 PM, Jay R. Ashworth
<a class="moz-txt-link-rfc2396E" href="mailto:baylink@sprint.blackberry.net"><baylink@sprint.blackberry.net></a> wrote:
</pre>
<blockquote type="cite">
<pre wrap="">Is that queue still called 'incoming' in 3.8.2?
What's your mailgate aimed at?
---
via Blackberry
-----Original Message-----
From: L B <a class="moz-txt-link-rfc2396E" href="mailto:bertignac@gmail.com"><bertignac@gmail.com></a>
Date: Wed, 25 Feb 2009 18:54:47
To: <a class="moz-txt-link-rfc2396E" href="mailto:RT-Users@lists.bestpractical.com"><RT-Users@lists.bestpractical.com></a>
Subject: [rt-users] Problem for new users in RT 3.8.2 " RT could not load a
valid user"
Hello,
Since my migration from 3.6.6 to 3.8.2, I get this message for
requests from new users :
RT could not load a valid user, and RT's configuration does not allow
for the creation of a new user for this email (<a class="moz-txt-link-abbreviated" href="mailto:xxxx.xxxx@xxx.com">xxxx.xxxx@xxx.com</a>).
You might need to grant 'Everyone' the right 'CreateTicket' for the
queue incoming.
And of course, I have this right on the "incoming" queue. How can I fix this ?
Thanks!
--
L.B.
_______________________________________________
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Community help: <a class="moz-txt-link-freetext" href="http://wiki.bestpractical.com">http://wiki.bestpractical.com</a>
Commercial support: <a class="moz-txt-link-abbreviated" href="mailto:sales@bestpractical.com">sales@bestpractical.com</a>
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at <a class="moz-txt-link-freetext" href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</a>
</pre>
</blockquote>
<pre wrap=""><!---->
</pre>
</blockquote>
<br>
<pre class="moz-signature" cols="72">--
Calvin Chiang
Network Admin
Utilyx
1st Floor, 55 North Wharf Road
Paddington
London, W2 1LA
Tel: 020 7087 8673
<a class="moz-txt-link-abbreviated" href="http://www.utilyx.com">www.utilyx.com</a>
</pre>
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