That makes two of us, anyway thanks for your assistance thusfar.<br><br><div class="gmail_quote">On Sat, Feb 28, 2009 at 6:20 AM, Kenneth Crocker <span dir="ltr"><<a href="mailto:KFCrocker@lbl.gov">KFCrocker@lbl.gov</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">Aaron,<br>
<br>
<br>
Well, I'm at a loss as well. Sorry.<br>
<br>
<br>
Kenn<br>
LBNL<div class="Ih2E3d"><br>
<br>
On 2/26/2009 4:58 PM, Aaron Guise wrote:<br>
</div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div class="Ih2E3d">
I thought of this scenario already, but I created the ticket from another external email address which is separate from my work one which RT Responds to. I am the owner of the ticket data is merged with and hence I get one email but I have a feeling it may be emailing twice as there is two tickets which become one and effectively I become the owner of both. <br>
But it reports the ID# of the only remaining ticket in both emails. <br></div><div class="Ih2E3d">
On Fri, Feb 27, 2009 at 12:57 PM, Kenneth Crocker <<a href="mailto:KFCrocker@lbl.gov" target="_blank">KFCrocker@lbl.gov</a> <mailto:<a href="mailto:KFCrocker@lbl.gov" target="_blank">KFCrocker@lbl.gov</a>>> wrote:<br>
<br>
Aaron,<br>
<br>
<br></div><div class="Ih2E3d">
Are the persons getting the Email in more than 1 role? FOr<br>
example; If I am the Requestor & the Owner and someone merges a<br>
ticket into mine am I getting 1 email as requestor and 1 as owner?<br>
Just a thought.<br>
<br>
Kenn<br>
LBNL<br>
<br>
<br>
On 2/26/2009 3:17 PM, Aaron Guise wrote:<br>
<br>
<br>
<br>
---------- Forwarded message ----------<br>
From: *Aaron Guise* <<a href="mailto:aaron@guise.net.nz" target="_blank">aaron@guise.net.nz</a><br></div><div class="Ih2E3d">
<mailto:<a href="mailto:aaron@guise.net.nz" target="_blank">aaron@guise.net.nz</a>> <mailto:<a href="mailto:aaron@guise.net.nz" target="_blank">aaron@guise.net.nz</a><br>
<mailto:<a href="mailto:aaron@guise.net.nz" target="_blank">aaron@guise.net.nz</a>>>><br></div><div class="Ih2E3d">
Date: Fri, Feb 27, 2009 at 12:17 PM<br>
Subject: Re: [rt-users] A little Scrip help<br>
To: Kenneth Crocker <<a href="mailto:KFCrocker@lbl.gov" target="_blank">KFCrocker@lbl.gov</a><br></div><div class="Ih2E3d">
<mailto:<a href="mailto:KFCrocker@lbl.gov" target="_blank">KFCrocker@lbl.gov</a>> <mailto:<a href="mailto:KFCrocker@lbl.gov" target="_blank">KFCrocker@lbl.gov</a><br>
<mailto:<a href="mailto:KFCrocker@lbl.gov" target="_blank">KFCrocker@lbl.gov</a>>>><br>
<br>
<br></div><div class="Ih2E3d">
Yeah, Have double checked all of those scrips/templates again.<br>
The only one that nets an output matching that is the<br>
MergeNotifier Template. Looking in the RT interface for the<br>
ticket it shows that the same email sent twice one second apart.<br>
<br>
I even disabled a whole bunch of other scrips which may have<br>
sent a duplicate message but still to no avail. This just<br>
shouldn't be happening from what I can tell.<br>
<br>
*Regards,*<br>
<br>
*Aaron Guise<br>
027 212 6638<br>
<a href="mailto:aaron@guise.net.nz" target="_blank">aaron@guise.net.nz</a> <mailto:<a href="mailto:aaron@guise.net.nz" target="_blank">aaron@guise.net.nz</a>><br></div><div class="Ih2E3d">
<mailto:<a href="mailto:aaron@guise.net.nz" target="_blank">aaron@guise.net.nz</a> <mailto:<a href="mailto:aaron@guise.net.nz" target="_blank">aaron@guise.net.nz</a>>><br>
*<br>
<br>
<br>
<br></div><div class="Ih2E3d">
On Fri, Feb 27, 2009 at 10:56 AM, Kenneth Crocker<br>
<<a href="mailto:KFCrocker@lbl.gov" target="_blank">KFCrocker@lbl.gov</a> <mailto:<a href="mailto:KFCrocker@lbl.gov" target="_blank">KFCrocker@lbl.gov</a>><br></div><div class="Ih2E3d">
<mailto:<a href="mailto:KFCrocker@lbl.gov" target="_blank">KFCrocker@lbl.gov</a> <mailto:<a href="mailto:KFCrocker@lbl.gov" target="_blank">KFCrocker@lbl.gov</a>>>> wrote:<br>
<br>
Aaron,<br>
<br>
<br></div><div class="Ih2E3d">
Check to see if there are other scrips that are initiated<br>
with an owner change or ticket creation, etc. Is the template<br>
wording the same? Perhaps different wording for templates used by<br>
different scrips will give you a clue.<br>
<br>
<br>
Kenn<br>
LBNL<br>
<br>
<br>
On 2/26/2009 12:46 PM, Aaron Guise wrote:<br>
<br>
Hi,<br>
<br>
I have just now amended our RT_SiteConfig with<br>
Set($UseTransactionBatch, 1);<br>
<br>
Unfortunately it still triggered two emails. The scrip<br>
itself<br>
is set to use transaction batch. I have posted a<br>
screenshot here<br>
with the whole configuration of that particular scrip.<br>
<br>
<br>
*Regards,*<br>
<br>
*Aaron Guise<br>
027 212 6638<br>
<a href="mailto:aaron@guise.net.nz" target="_blank">aaron@guise.net.nz</a> <mailto:<a href="mailto:aaron@guise.net.nz" target="_blank">aaron@guise.net.nz</a>><br>
<mailto:<a href="mailto:aaron@guise.net.nz" target="_blank">aaron@guise.net.nz</a> <mailto:<a href="mailto:aaron@guise.net.nz" target="_blank">aaron@guise.net.nz</a>>><br></div><div class="Ih2E3d">
<mailto:<a href="mailto:aaron@guise.net.nz" target="_blank">aaron@guise.net.nz</a> <mailto:<a href="mailto:aaron@guise.net.nz" target="_blank">aaron@guise.net.nz</a>><br>
<mailto:<a href="mailto:aaron@guise.net.nz" target="_blank">aaron@guise.net.nz</a> <mailto:<a href="mailto:aaron@guise.net.nz" target="_blank">aaron@guise.net.nz</a>>>><br></div><div><div></div><div class="Wj3C7c">
*<br>
<br>
<br>
<br>
<br>
On Fri, Feb 27, 2009 at 8:04 AM, Kenneth Crocker<br>
<<a href="mailto:KFCrocker@lbl.gov" target="_blank">KFCrocker@lbl.gov</a> <mailto:<a href="mailto:KFCrocker@lbl.gov" target="_blank">KFCrocker@lbl.gov</a>><br>
<mailto:<a href="mailto:KFCrocker@lbl.gov" target="_blank">KFCrocker@lbl.gov</a> <mailto:<a href="mailto:KFCrocker@lbl.gov" target="_blank">KFCrocker@lbl.gov</a>>><br>
<mailto:<a href="mailto:KFCrocker@lbl.gov" target="_blank">KFCrocker@lbl.gov</a> <mailto:<a href="mailto:KFCrocker@lbl.gov" target="_blank">KFCrocker@lbl.gov</a>><br>
<mailto:<a href="mailto:KFCrocker@lbl.gov" target="_blank">KFCrocker@lbl.gov</a> <mailto:<a href="mailto:KFCrocker@lbl.gov" target="_blank">KFCrocker@lbl.gov</a>>>>> wrote:<br>
<br>
Aaron,<br>
<br>
<br>
You need to turn on TransactionBatch in your<br>
RT_SiteConfig.pm<br>
file in /RTHOME/etc directory. That should allow you<br>
to use that<br>
stage option.<br>
<br>
<br>
Kenn<br>
LBNL<br>
<br>
<br>
On 2/26/2009 10:33 AM, Aaron Guise wrote:<br>
<br>
If set to transaction batch which is marked<br>
Transaction<br>
Batch(Disabled) it seems the script is just<br>
disabled as<br>
no email<br>
is sent.<br>
<br>
On Fri, Feb 27, 2009 at 1:32 AM, Potla, Ashish<br>
Bassaliel<br>
<<a href="mailto:c_apotla@qualcomm.com" target="_blank">c_apotla@qualcomm.com</a><br>
<mailto:<a href="mailto:c_apotla@qualcomm.com" target="_blank">c_apotla@qualcomm.com</a>> <mailto:<a href="mailto:c_apotla@qualcomm.com" target="_blank">c_apotla@qualcomm.com</a><br>
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<mailto:<a href="mailto:c_apotla@qualcomm.com" target="_blank">c_apotla@qualcomm.com</a>>>><br>
<mailto:<a href="mailto:c_apotla@qualcomm.com" target="_blank">c_apotla@qualcomm.com</a><br>
<mailto:<a href="mailto:c_apotla@qualcomm.com" target="_blank">c_apotla@qualcomm.com</a>><br>
<mailto:<a href="mailto:c_apotla@qualcomm.com" target="_blank">c_apotla@qualcomm.com</a><br>
<mailto:<a href="mailto:c_apotla@qualcomm.com" target="_blank">c_apotla@qualcomm.com</a>>> <mailto:<a href="mailto:c_apotla@qualcomm.com" target="_blank">c_apotla@qualcomm.com</a><br>
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<mailto:<a href="mailto:c_apotla@qualcomm.com" target="_blank">c_apotla@qualcomm.com</a><br>
<mailto:<a href="mailto:c_apotla@qualcomm.com" target="_blank">c_apotla@qualcomm.com</a>>>>>><br>
<br>
wrote:<br>
<br>
<br>
________________________________________<br>
From: Potla, Ashish Bassaliel<br>
Sent: Thursday, February 26, 2009 5:59 PM<br>
To: Aaron Guise<br>
Subject: RE: [rt-users] A little Scrip help<br>
<br>
Is the scrip set to 'Transaction Batch' or<br>
'Transaction Create'?<br>
Set it to Transaction Batch.<br>
<br>
-Ashish<br>
________________________________________<br>
From: <a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a><br>
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<mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a>>>>>] On Behalf Of<br>
Aaron Guise [<a href="mailto:aaron@guise.net.nz" target="_blank">aaron@guise.net.nz</a><br>
<mailto:<a href="mailto:aaron@guise.net.nz" target="_blank">aaron@guise.net.nz</a>><br>
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<br>
<br>
Sent: Thursday, February 26, 2009 4:02 PM<br>
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<br>
Subject: [rt-users] A little Scrip help<br>
<br>
Hi,<br>
<br>
I have implemented a scrip to notify the owner<br>
in the<br>
event<br>
someone<br>
else merges data into one of their tickets.<br>
All works<br>
well<br>
but alas<br>
it actually sends the notification twice. There is<br>
probably<br>
a real<br>
simple answer but it is baffling me. Have just<br>
ignored it<br>
the last<br>
few months but now I am a little beyond that.<br>
<br>
The scrip used is noted below;<br>
<br>
my $txn = $self->TransactionObj;<br>
return undef unless $txn->Type =~ /^AddLink$/i;<br>
return undef unless $txn->Field =~ /^MergedInto$/i;<br>
return 1;<br>
<br>
Any assistance in stopping this will be greatly<br>
appreciated.<br>
<br>
--<br>
Regards<br>
<br>
Aaron<br>
_______________________________________________<br>
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