<br>Hi folks:<br><br>I've been pouring over the lists and trying to debug this for a while, but can't seem to come up with a reason. I have a group set up on a queue with all rights. When I set that group to watch a ticket as adminCC, and then create a scrip that notifies the adminCCs on comment, all indications are that the email is being sent but it doesn't ever arrive. Below is a section of the RT log, where all the XXXX's are to protect the identities of the unwilling.<br>
<br>Please note, everything works just fine when the group is set to watch as CC's rather than AdminCCs. This very well could be a problem with the mail setup, but if so I need to communicate that to the systems folks very clearly.<br>
<br>[Tue Mar 3 21:33:25 2009] [debug]: Subject: [<a href="http://xxxxxx.mtvn.com">xxxxxx.mtvn.com</a> #2468] [Comment] Test ticket from blake <br>From: "Blake Crawford via RT" <<a href="mailto:cdmoasis-comment@xxxxxx.mtvn.com">cdmoasis-comment@xxxxxx.mtvn.com</a>><br>
Reply-To: <a href="mailto:cdmoasis-comment@xxxxxx.mtvn.com">cdmoasis-comment@xxxxxx.mtvn.com</a><br>In-Reply-To: <<a href="mailto:C5D30B3D.158F7%25blake.crawford@xxxxxxxxx.com">C5D30B3D.158F7%blake.crawford@xxxxxxxxx.com</a>><br>
References: <<a href="mailto:RT-Ticket-2468@bizops.mtvn.com">RT-Ticket-2468@bizops.mtvn.com</a>> <<a href="mailto:C5D30B3D.158F7%25blake.crawford@xxxxxxxx.com">C5D30B3D.158F7%blake.crawford@xxxxxxxx.com</a>><br>
Message-ID: <<a href="mailto:rt-3.8.1-25239-1236116005-1140.2468-24-0@xxxxxx.mtvn.com">rt-3.8.1-25239-1236116005-1140.2468-24-0@xxxxxx.mtvn.com</a>><br>Precedence: bulk<br>X-RT-Loop-Prevention:<a href="http://xxxxxx.mtvn.com">xxxxxx.mtvn.com</a><br>
RT-Ticket: <a href="http://xxxxxx.mtvn.com">xxxxxx.mtvn.com</a> #2468<br>Managed-by: RT 3.8.1 (<a href="http://www.bestpractical.com/rt/">http://www.bestpractical.com/rt/</a>)<br>RT-Originator: <a href="mailto:Blake.Crawford@xxxxxxx.com">Blake.Crawford@xxxxxxx.com</a><br>
Bcc: <a href="mailto:xxxx.xxxxxx@xxxxxx.com">xxxx.xxxxxx@xxxxxx.com</a>, <a href="mailto:xxxx.xxxxxx@xxxxxx.com">xxxx.xxxxxx@xxxxxx.com</a><br>To: "AdminCc of <a href="http://xxxxxx.mtvn.com">xxxxxx.mtvn.com</a> Ticket #2468":;<br>
MIME-Version: 1.0<br>Content-Transfer-Encoding: 8bit<br>Content-Type: text/plain; charset="utf-8"<br>X-RT-Original-Encoding: utf-8 (/opt/<a href="http://rt3_xxxxxx.mtvn.com/bin/../lib/RT/Action/SendEmail.pm:647">rt3_xxxxxx.mtvn.com/bin/../lib/RT/Action/SendEmail.pm:647</a>)<br>
[Tue Mar 3 21:33:25 2009] [debug]: Got user mail preference 'Individual messages' for user <a href="mailto:xxxx.xxxxxx@xxxxxx.com">xxxx.xxxxxx@xxxxxx.com</a> (/opt/<a href="http://rt3_xxxxxx.mtvn.com/bin/../lib/RT/A">rt3_xxxxxx.mtvn.com/bin/../lib/RT/A</a><br>
ction/SendEmail.pm:661)<br>[Tue Mar 3 21:33:25 2009] [debug]: Got user mail preference 'Individual messages' for user <a href="mailto:xxxx.xxxxxx@xxxxxx.com">xxxx.xxxxxx@xxxxxx.com</a> (/opt/<a href="http://rt3_xxxxxx.mtvn.com/bin/../lib/RT/Ac">rt3_xxxxxx.mtvn.com/bin/../lib/RT/Ac</a><br>
tion/SendEmail.pm:661)<br>[Tue Mar 3 21:33:25 2009] [debug]: Removing deferred recipients from Bcc: line (/opt/<a href="http://rt3_xxxxxxx.mtvn.com/bin/../lib/RT/Action/SendEmail.pm:670">rt3_xxxxxxx.mtvn.com/bin/../lib/RT/Action/SendEmail.pm:670</a>)<br>
[Tue Mar 3 21:33:25 2009] [debug]: Setting deferred recipients for attribute creation (/opt/<a href="http://rt3_xxxxxx.mtvn.com/bin/../lib/RT/Action/SendEmail.pm:679">rt3_xxxxxx.mtvn.com/bin/../lib/RT/Action/SendEmail.pm:679</a>)<br>
[Tue Mar 3 21:33:25 2009] [debug]: No recipients found for deferred delivery on transaction #15667 (/opt/<a href="http://rt3_xxxxxx.mtvn.com/bin/../lib/RT/Action/SendEmail.pm">rt3_xxxxxx.mtvn.com/bin/../lib/RT/Action/SendEmail.pm</a>:<br>
692)<br>[Tue Mar 3 21:33:25 2009] [info]: <<a href="mailto:rt-3.8.1-25239-1236116005-1140.2468-24-0@xxxxxx.mtvn.com">rt-3.8.1-25239-1236116005-1140.2468-24-0@xxxxxx.mtvn.com</a>> #2468/15667 - Scrip 24 On comment Notify Admin CCs with Template C<br>
DM OASIS Comment Template (/opt/<a href="http://rt3_xxxxxx.mtvn.com/bin/../lib/RT/Action/SendEmail.pm:302">rt3_xxxxxx.mtvn.com/bin/../lib/RT/Action/SendEmail.pm:302</a>)<br>[Tue Mar 3 21:33:25 2009] [error]: <<a href="mailto:rt-3.8.1-25239-1236116005-1140.2468-24-0@xxxxxx.mtvn.com">rt-3.8.1-25239-1236116005-1140.2468-24-0@xxxxxx.mtvn.com</a>>: `/usr/sbin/sendmail -oi -t` exitted with code 64 (/opt/rt3_xxxxxx<br>
<a href="http://s.mtvn.com/bin/../lib/RT/Interface/Email.pm:417">s.mtvn.com/bin/../lib/RT/Interface/Email.pm:417</a>)<br>[Tue Mar 3 21:33:25 2009] [info]: <<a href="mailto:rt-3.8.1-25239-1236116005-1140.2468-24-0@xxxxx.mtvn.com">rt-3.8.1-25239-1236116005-1140.2468-24-0@xxxxx.mtvn.com</a>> sent To: "AdminCc of <a href="http://bizops.mtvn.com">bizops.mtvn.com</a> Ticket #2468":; Bcc: xxx.g<br>
<a href="mailto:xxxxxxx@viacom.com">xxxxxxx@viacom.com</a>, <a href="mailto:xxx.xxxxx@viacom.com">xxx.xxxxx@viacom.com</a> (/opt/<a href="http://rt3_xxxxxx.mtvn.com/bin/../lib/RT/Action/SendEmail.pm:333">rt3_xxxxxx.mtvn.com/bin/../lib/RT/Action/SendEmail.pm:333</a>)<br>