<html xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv=Content-Type content="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 11 (filtered medium)">
<style>
<!--
/* Font Definitions */
@font-face
{font-family:Garamond;
panose-1:2 2 4 4 3 3 1 1 8 3;}
@font-face
{font-family:Webdings;
panose-1:5 3 1 2 1 5 9 6 7 3;}
@font-face
{font-family:"Arial Narrow";
panose-1:2 11 5 6 2 2 2 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
p.MsoAutoSig, li.MsoAutoSig, div.MsoAutoSig
{mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman";}
span.EmailStyle18
{mso-style-type:personal;
font-family:Arial;
color:windowtext;}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:Arial;
color:navy;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;}
div.Section1
{page:Section1;}
-->
</style>
</head>
<body lang=EN-US link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>My users are creating tickets and assigning them to
owners. Unfortuately, I can’t figure out the right scrip to have RT
notify the assigned owner that a ticket has been created for them. Are
there any suggestions/examples. It should be noted that this is only an
issue when the user creates a new ticket, not when an owner is assigned, but
that a remarkably small percentage of the time for us.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoAutoSig style='margin:0in;margin-bottom:.0001pt'><b><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial;font-weight:bold'>Ray
Wadkins<br>
Michael C. Fina <br>
Phone: 718-609-8519<br>
Email: <a href="mailto:rwadkins@mcfina.com">rwadkins@mcfina.com</a><br>
<a href="http://www.mcfawards.com"
title="outbind://35-00000000505121FF2A31234EBFE6C7E8DE60642E0700C29330380227E64888DFFDC25630CC6F00000000656D0000C29330380227E64888DFFDC25630CC6F00000683D3560000/www.mcfawards.com">www.mcfawards.com</a><br>
</span></font></b><font color=black><span style='color:black'><br>
</span></font><font size=4 color=navy face=Garamond><span style='font-size:
14.0pt;font-family:Garamond;color:navy'>ONE SOURCE<br>
</span></font><font color=red><span style='color:red'>TOTAL</span></font><strong><b><font
color=red face=Arial><span style='font-family:Arial;color:red'> RECOGNITION</span></font><font
color=red><span style='color:red'><o:p></o:p></span></font></b></strong></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3 color=red
face="Times New Roman"><span style='font-size:12.0pt;color:red'><br>
</span></font>---------------------------------<br>
<font color=black><span style='color:black'><br>
</span></font><strong><b><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>The information contained
in this email is strictly confidential and subject to the Confidentiality
Notice at </span></font></b></strong><a href="http://www.mcfina.com/emailpolicy"
title="http://www.mcfina.com/emailpolicy"><strong><b><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>www.mcfina.com/emailpolicy</span></font></b></strong></a><o:p></o:p></p>
<p class=MsoAutoSig style='margin:0in;margin-bottom:.0001pt'><b><font size=5
color="#1c7c00" face=Webdings><span style='font-size:18.0pt;font-family:Webdings;
color:#1C7C00;font-weight:bold'>P</span></font></b><b><font size=1
color="#1c7c00" face="Arial Narrow"><span style='font-size:8.0pt;font-family:
"Arial Narrow";color:#1C7C00;font-weight:bold'> </span></font></b><b><font
size=1 color="#1c7c00" face=Arial><span style='font-size:7.0pt;font-family:
Arial;color:#1C7C00;font-weight:bold'>Please consider the environment before
choosing to print this e-mail.</span></font></b><font size=2 color=navy
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
</body>
</html>