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<p class=MsoNormal>Hi –<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I have custom scripts that create new RT tickets by
inserting a manual INSERT record into the ‘Tickets’
table. This has worked for us in the past, however if we do
it this way, we are unable to do the following<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Change its category <o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Change its owner<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Basically, we can reply to the ticket and close it, but
that’s about it. It errors out with a SQL statement
when trying to change owners. Attached is the full SQL query,
it seems it’s missing GroupMember ID, so <o:p></o:p></p>
<p class=MsoNormal>I suppose I have to insert a record into another table for
it to play nice.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>
1 Query SELECT * FROM Tickets WHERE
id = '34956'<o:p></o:p></p>
<p class=MsoNormal>
1 Query SELECT * FROM Users WHERE id
= '102618'<o:p></o:p></p>
<p class=MsoNormal>
1 Query SELECT * FROM Queues WHERE id
= '1'<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>
1 Query SELECT ACL.id, ACL.ObjectType,
ACL.ObjectId FROM ACL, Principals, CachedGroupMembers WHERE (ACL.RightName =
'SuperUser' OR ACL.RightName = 'ModifyTicket') AND Principals.id =
ACL.PrincipalId AND Principals.PrincipalType = 'Group' AND Principals.Disabled
= 0 AND CachedGroupMembers.GroupId = ACL.PrincipalId AND
CachedGroupMembers.GroupId = Principals.id AND
CachedGroupMembers.MemberId = 102618 AND CachedGroupMembers.Disabled = 0
AND ((ACL.ObjectType = 'RT::System' AND ACL.ObjectId = 1) OR (ACL.ObjectType =
'RT::Queue' AND ACL.ObjectId = 1) OR (ACL.ObjectType = 'RT::Ticket' AND
ACL.ObjectId = 34956)) LIMIT 1<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>
1 Query SELECT ACL.id, ACL.ObjectType,
ACL.ObjectId FROM ACL, Principals, CachedGroupMembers WHERE (ACL.RightName =
'SuperUser' OR ACL.RightName = 'OwnTicket') AND Principals.id = ACL.PrincipalId
AND Principals.PrincipalType = 'Group' AND Principals.Disabled = 0 AND
CachedGroupMembers.GroupId = ACL.PrincipalId AND
CachedGroupMembers.GroupId = Principals.id AND
CachedGroupMembers.MemberId = 102618 AND CachedGroupMembers.Disabled = 0
AND ((ACL.ObjectType = 'RT::System' AND ACL.ObjectId = 1) OR (ACL.ObjectType =
'RT::Queue' AND ACL.ObjectId = 1) OR (ACL.ObjectType = 'RT::Ticket' AND
ACL.ObjectId = 34956)) LIMIT 1<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>
1 Query SELECT * FROM Groups WHERE
Instance = '34956' AND Type = 'Owner' AND Domain = 'RT::Ticket-Role'<o:p></o:p></p>
<p class=MsoNormal>
1 Query SELECT main.* FROM GroupMembers.main
WHERE (main.GroupId = )<o:p></o:p></p>
<p class=MsoNormal>
1 Query SELECT
RELEASE_LOCK('Apache-Session-742dc9bf13d6e193159d5960231dc916')<o:p></o:p></p>
<p class=MsoNormal>
1 Query rollback<o:p></o:p></p>
<p class=MsoNormal>
1 Query set autocommit=1<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Any suggestions you can provide would be helpful.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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