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On Thu, 2009-03-05 at 06:08 -0800, Stephen Turner wrote:
<BLOCKQUOTE TYPE=CITE>
<PRE>
Steve, can you list your scrips, both global and for the queue in question?
Are your adminccs seeing this behavior for every single new ticket or just
ones they generate themselves?
</PRE>
</BLOCKQUOTE>
Sorry about the last one I was trying to clean up the formatting when my touchpad went berserk and sent the message.<BR>
We are only using Global scrips and here they are:<BR>
<BR>
<TABLE CELLSPACING="0">
<TR>
<TD WIDTH="87" ALIGN="center">
<A HREF="http://rt1.hdesd.org/Admin/Global/Scrips.html?Format=%27%3Ca%20href%3D%22__WebPath__%2FAdmin%2FGlobal%2FScrip.html%3Fid%3D__id__%26amp%3BQueue%3D0%22%3E__id__%3C%2Fa%3E%2FTITLE%3A%23%27%2C%27%3Ca%20href%3D%22__WebPath__%2FAdmin%2FGlobal%2FScrip.html%3Fid%3D__id__%26amp%3BQueue%3D0%22%3E__Description__%3C%2Fa%3E%2FTITLE%3ADescription%27%2C__Stage__%2C%20__Condition__%2C%20__Action__%2C%20__Template__&Order=ASC&OrderBy=id&Page=1&Rows=100&id=0">#</A>
</TD>
<TD WIDTH="487" ALIGN="center">
<A HREF="http://rt1.hdesd.org/Admin/Global/Scrips.html?Format=%27%3Ca%20href%3D%22__WebPath__%2FAdmin%2FGlobal%2FScrip.html%3Fid%3D__id__%26amp%3BQueue%3D0%22%3E__id__%3C%2Fa%3E%2FTITLE%3A%23%27%2C%27%3Ca%20href%3D%22__WebPath__%2FAdmin%2FGlobal%2FScrip.html%3Fid%3D__id__%26amp%3BQueue%3D0%22%3E__Description__%3C%2Fa%3E%2FTITLE%3ADescription%27%2C__Stage__%2C%20__Condition__%2C%20__Action__%2C%20__Template__&Order=DESC&OrderBy=Description&Page=1&Rows=100&id=0">Description</A>
</TD>
<TD WIDTH="117" ALIGN="center">
<A HREF="http://rt1.hdesd.org/Admin/Global/Scrips.html?Format=%27%3Ca%20href%3D%22__WebPath__%2FAdmin%2FGlobal%2FScrip.html%3Fid%3D__id__%26amp%3BQueue%3D0%22%3E__id__%3C%2Fa%3E%2FTITLE%3A%23%27%2C%27%3Ca%20href%3D%22__WebPath__%2FAdmin%2FGlobal%2FScrip.html%3Fid%3D__id__%26amp%3BQueue%3D0%22%3E__Description__%3C%2Fa%3E%2FTITLE%3ADescription%27%2C__Stage__%2C%20__Condition__%2C%20__Action__%2C%20__Template__&Order=ASC&OrderBy=Stage&Page=1&Rows=100&id=0">Stage</A>
</TD>
<TD WIDTH="136" ALIGN="center">
<B>Condition</B>
</TD>
<TD WIDTH="105" ALIGN="center">
<B>Action</B>
</TD>
<TD WIDTH="87" ALIGN="center">
<B>Template</B>
</TD>
</TR>
<TR>
<TD ALIGN="right">
<A HREF="http://rt1.hdesd.org/Admin/Global/Scrip.html?id=8&Queue=0">8</A>
</TD>
<TD ALIGN="left">
<A HREF="http://rt1.hdesd.org/Admin/Global/Scrip.html?id=8&Queue=0">On Comment Notify AdminCcs as Comment</A>
</TD>
<TD ALIGN="left">
TransactionCreate
</TD>
<TD ALIGN="left">
On Comment
</TD>
<TD ALIGN="left">
Notify AdminCcs as Comment
</TD>
<TD ALIGN="left">
Admin Comment
</TD>
</TR>
<TR>
<TD ALIGN="right">
<A HREF="http://rt1.hdesd.org/Admin/Global/Scrip.html?id=9&Queue=0">9</A>
</TD>
<TD ALIGN="left">
<A HREF="http://rt1.hdesd.org/Admin/Global/Scrip.html?id=9&Queue=0">On Comment Notify Other Recipients as Comment</A>
</TD>
<TD ALIGN="left">
TransactionCreate
</TD>
<TD ALIGN="left">
On Comment
</TD>
<TD ALIGN="left">
Notify Other Recipients as Comment
</TD>
<TD ALIGN="left">
Correspondence
</TD>
</TR>
<TR>
<TD ALIGN="right">
<A HREF="http://rt1.hdesd.org/Admin/Global/Scrip.html?id=5&Queue=0">5</A>
</TD>
<TD ALIGN="left">
<A HREF="http://rt1.hdesd.org/Admin/Global/Scrip.html?id=5&Queue=0">On Correspond Notify AdminCcs</A>
</TD>
<TD ALIGN="left">
TransactionCreate
</TD>
<TD ALIGN="left">
On Correspond
</TD>
<TD ALIGN="left">
Notify AdminCcs
</TD>
<TD ALIGN="left">
Admin Correspondence
</TD>
</TR>
<TR>
<TD ALIGN="right">
<A HREF="http://rt1.hdesd.org/Admin/Global/Scrip.html?id=7&Queue=0">7</A>
</TD>
<TD ALIGN="left">
<A HREF="http://rt1.hdesd.org/Admin/Global/Scrip.html?id=7&Queue=0">On Correspond Notify Other Recipients</A>
</TD>
<TD ALIGN="left">
TransactionCreate
</TD>
<TD ALIGN="left">
On Correspond
</TD>
<TD ALIGN="left">
Notify Other Recipients
</TD>
<TD ALIGN="left">
Correspondence
</TD>
</TR>
<TR>
<TD ALIGN="right">
<A HREF="http://rt1.hdesd.org/Admin/Global/Scrip.html?id=6&Queue=0">6</A>
</TD>
<TD ALIGN="left">
<A HREF="http://rt1.hdesd.org/Admin/Global/Scrip.html?id=6&Queue=0">On Correspond Notify Requestors and Ccs</A>
</TD>
<TD ALIGN="left">
TransactionCreate
</TD>
<TD ALIGN="left">
On Correspond
</TD>
<TD ALIGN="left">
Notify Requestors and Ccs
</TD>
<TD ALIGN="left">
Correspondence
</TD>
</TR>
<TR>
<TD ALIGN="right">
<A HREF="http://rt1.hdesd.org/Admin/Global/Scrip.html?id=1&Queue=0">1</A>
</TD>
<TD ALIGN="left">
<A HREF="http://rt1.hdesd.org/Admin/Global/Scrip.html?id=1&Queue=0">On Correspond Open Tickets</A>
</TD>
<TD ALIGN="left">
TransactionCreate
</TD>
<TD ALIGN="left">
On Correspond
</TD>
<TD ALIGN="left">
Open Tickets
</TD>
<TD ALIGN="left">
Blank
</TD>
</TR>
<TR>
<TD ALIGN="right">
<A HREF="http://rt1.hdesd.org/Admin/Global/Scrip.html?id=3&Queue=0">3</A>
</TD>
<TD ALIGN="left">
<A HREF="http://rt1.hdesd.org/Admin/Global/Scrip.html?id=3&Queue=0">On Create Autoreply To Requestors</A>
</TD>
<TD ALIGN="left">
TransactionCreate
</TD>
<TD ALIGN="left">
On Create
</TD>
<TD ALIGN="left">
Autoreply To Requestors
</TD>
<TD ALIGN="left">
Autoreply - HDESD
</TD>
</TR>
<TR>
<TD ALIGN="right">
<A HREF="http://rt1.hdesd.org/Admin/Global/Scrip.html?id=4&Queue=0">4</A>
</TD>
<TD ALIGN="left">
<A HREF="http://rt1.hdesd.org/Admin/Global/Scrip.html?id=4&Queue=0">On Create Notify AdminCcs</A>
</TD>
<TD ALIGN="left">
TransactionCreate
</TD>
<TD ALIGN="left">
On Create
</TD>
<TD ALIGN="left">
Notify AdminCcs
</TD>
<TD ALIGN="left">
Transaction
</TD>
</TR>
<TR>
<TD ALIGN="right">
<A HREF="http://rt1.hdesd.org/Admin/Global/Scrip.html?id=2&Queue=0">2</A>
</TD>
<TD ALIGN="left">
<A HREF="http://rt1.hdesd.org/Admin/Global/Scrip.html?id=2&Queue=0">On Owner Change Notify Owner</A>
</TD>
<TD ALIGN="left">
TransactionCreate
</TD>
<TD ALIGN="left">
On Owner Change
</TD>
<TD ALIGN="left">
Notify Owner
</TD>
<TD ALIGN="left">
Transaction
</TD>
</TR>
<TR>
<TD ALIGN="right">
<A HREF="http://rt1.hdesd.org/Admin/Global/Scrip.html?id=16&Queue=0">16</A>
</TD>
<TD ALIGN="left">
<A HREF="http://rt1.hdesd.org/Admin/Global/Scrip.html?id=16&Queue=0">On Queue Change Notify AdminCc</A>
</TD>
<TD ALIGN="left">
TransactionCreate
</TD>
<TD ALIGN="left">
On Queue Change
</TD>
<TD ALIGN="left">
Notify AdminCcs
</TD>
<TD ALIGN="left">
Queue Change
</TD>
</TR>
<TR>
<TD ALIGN="right">
<A HREF="http://rt1.hdesd.org/Admin/Global/Scrip.html?id=10&Queue=0">10</A>
</TD>
<TD ALIGN="left">
<A HREF="http://rt1.hdesd.org/Admin/Global/Scrip.html?id=10&Queue=0">On Resolve Notify Requestors</A>
</TD>
<TD ALIGN="left">
TransactionCreate
</TD>
<TD ALIGN="left">
On Resolve
</TD>
<TD ALIGN="left">
Notify Requestors
</TD>
<TD ALIGN="left">
Resolved
</TD>
</TR>
<TR>
<TD ALIGN="right">
<A HREF="http://rt1.hdesd.org/Admin/Global/Scrip.html?id=18&Queue=0">18</A>
</TD>
<TD ALIGN="left">
<A HREF="http://rt1.hdesd.org/Admin/Global/Scrip.html?id=18&Queue=0">On SLA System Inoperable Add Watchers</A>
</TD>
<TD ALIGN="left">
TransactionCreate
</TD>
<TD ALIGN="left">
User Defined
</TD>
<TD ALIGN="left">
User Defined
</TD>
<TD ALIGN="left">
Transaction
</TD>
</TR>
<TR>
<TD ALIGN="right">
<A HREF="http://rt1.hdesd.org/Admin/Global/Scrip.html?id=17&Queue=0">17</A>
</TD>
<TD ALIGN="left">
<A HREF="http://rt1.hdesd.org/Admin/Global/Scrip.html?id=17&Queue=0">On SLA System Inoperable Notify Admin Ccs</A>
</TD>
<TD ALIGN="left">
TransactionCreate
</TD>
<TD ALIGN="left">
User Defined
</TD>
<TD ALIGN="left">
Notify AdminCcs
</TD>
<TD ALIGN="left">
Notify on Escalation
</TD>
</TR>
<TR>
<TD ALIGN="right">
<A HREF="http://rt1.hdesd.org/Admin/Global/Scrip.html?id=11&Queue=0">11</A>
</TD>
<TD ALIGN="left">
<A HREF="http://rt1.hdesd.org/Admin/Global/Scrip.html?id=11&Queue=0">On transaction, add any tags in the transaction's subject to the ticket's subject</A>
</TD>
<TD ALIGN="left">
TransactionCreate
</TD>
<TD ALIGN="left">
On Transaction
</TD>
<TD ALIGN="left">
Extract Subject Tag
</TD>
<TD ALIGN="left">
Blank
</TD>
</TR>
<TR>
<TD ALIGN="right">
<A HREF="http://rt1.hdesd.org/Admin/Global/Scrip.html?id=13&Queue=0">13</A>
</TD>
<TD ALIGN="left">
<A HREF="http://rt1.hdesd.org/Admin/Global/Scrip.html?id=13&Queue=0">[SLA] Set default service level if needed</A>
</TD>
<TD ALIGN="left">
TransactionCreate
</TD>
<TD ALIGN="left">
[SLA] Require default
</TD>
<TD ALIGN="left">
[SLA] Set default service level
</TD>
<TD ALIGN="left">
Blank
</TD>
</TR>
<TR>
<TD ALIGN="right">
<A HREF="http://rt1.hdesd.org/Admin/Global/Scrip.html?id=15&Queue=0">15</A>
</TD>
<TD ALIGN="left">
<A HREF="http://rt1.hdesd.org/Admin/Global/Scrip.html?id=15&Queue=0">[SLA] Set due date if needed</A>
</TD>
<TD ALIGN="left">
TransactionCreate
</TD>
<TD ALIGN="left">
[SLA] Require Due set
</TD>
<TD ALIGN="left">
[SLA] Set due date
</TD>
<TD ALIGN="left">
Blank
</TD>
</TR>
<TR>
<TD ALIGN="right">
<A HREF="http://rt1.hdesd.org/Admin/Global/Scrip.html?id=14&Queue=0">14</A>
</TD>
<TD ALIGN="left">
<A HREF="http://rt1.hdesd.org/Admin/Global/Scrip.html?id=14&Queue=0">[SLA] Set starts date if needed</A>
</TD>
<TD ALIGN="left">
TransactionCreate
</TD>
<TD ALIGN="left">
[SLA] Require Starts set
</TD>
<TD ALIGN="left">
[SLA] Set starts date
</TD>
<TD ALIGN="left">
Blank
</TD>
</TR>
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