<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div>I apologize if this seems like a simple question, I'm relatively new to Request Tracker and have search the web for a resolution, but have not had any success and I'd like to consider myself somewhat intelligent. How can I get RT to email the CC contacts on reply, either by a reply via email or the web interface. It emails out any users/groups listed as Queue Watchers. But when I manually add a group to CC for that particular ticket it will not email that group when someone replies to the ticket. I thought a simple scrip consisting of on correspond email CC. And this is not an email bouncing/denying issue. RT does not even attempt to send to this group. Any help is appreciated and hopefully my description of the problem is adequate.</div><div><br></div><div>Eric</div><br><div> <span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div>Eric Koons<br>CCNA<br>Service Electric Cable TV and Communications<br><a href="mailto:ekoons@sectv.com">ekoons@sectv.com</a><br>Office: 610-841-8355<br>Mobile: 484-241-6837</div><div><br></div></div></span><br class="Apple-interchange-newline"> </div><br></body></html>