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<p class=MsoNormal>In our environment, we have users spread over 50 locations. To
make it easier for the engineers, in our current 3.6.3 environment, I made a local
copy of ShowUserEntry that changed:<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal> <%$User->Name%><o:p></o:p></p>
<p class=MsoNormal style='text-indent:.5in'>% if ($User->EmailAddress
&& $User->EmailAddress ne $User->Name) {<<%$User->EmailAddress%>><o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>to be:<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal> <%$User->RealName%><o:p></o:p></p>
<p class=MsoNormal style='text-indent:.5in'>% if ($User->EmailAddress
&& $User->EmailAddress ne $User->Name) {<<%$User->Organization%>><o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>so that the Ticket meta data it would show “Last,
First <Organization>” (saving us from having to memorize everyone’s
first name and their location).<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I’m testing 3.8.2 now and see that there’s now a
preference per-user regarding displaying the Username Format. The only choices
are “Short Names” or “Name and Email Address”.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>The code providing the per-user preference setting of how to
display user names completely eclipses my rudimentary perl skills. Can anyone
point me in the right direction on how to add my own format selections to this
preference? (I’d like to add “Short Name and Organization”.)<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thx<o:p></o:p></p>
<p class=MsoNormal>Steve<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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