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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I have an installation of RT (3.6.4) on Oracle and am trying
to write a report (a modified MyDay report) that displays only those tickets
that have been updated by the current user within a given period. I can get a
list of all tickets that have been modified by setting:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>$Query = “LastUpdated => $olddate AND LastUpdate <=
$newdate”;<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>(where $olddate and $newdate are variables) and then calling
<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>my $Tickets = RT::Tickets->new($session{'CurrentUser'});<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>$Tickets->FromSQL($Query);<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>The trouble I have is that the above returns all of the tickets
that have been updated within the given period. In order to get around this, I
have a fairly complex query that will provide me with a list of ticket IDs that
have been modified by a given user within the specified period:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>select t.id from rt.objectcustomfieldvalues ocf,rt.tickets
t,rt.users u,rt.transactions tr,rt.queues q<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>where t.id=ocf.objectid(+)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>and (ocf.customfield in (1,11,13) or ocf.customfield is
null) and u.id=tr.creator and q.id=t.queue and tr.objecttype like '%Ticket'<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>and tr.objectid=t.id<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>and trunc(tr.created) between
to_DAte('01-JUN-2008','dd-mon-yyyy') and to_date('02-JUN-2008','dd-mon-yyyy')<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>and (ocf.disabled = 0 or ocf.disabled is null) and
(ocf.content) in ('Severity 3','Severity 2','Severity 1','Baseline') and
upper(u.name)=upper('slane@cedvalinfo.com')<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>group by rollup (trunc(tr.created),(t.id,t.subject));<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I would have thought that if I just added “id IN “
to the front of this so that, for example:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>$Query = “id IN (select t.id from
rt.objectcustomfieldvalues ocf,rt.tickets t,rt.users u,rt.transactions
tr,rt.queues q where t.id=ocf.objectid(+) and (ocf.customfield in (1,11,13) or
ocf.customfield is null) and u.id=tr.creator and q.id=t.queue and tr.objecttype
like '%Ticket' and tr.objectid=t.id and trunc(tr.created) between
to_DAte('01-JUN-2008','dd-mon-yyyy') and to_date('02-JUN-2008','dd-mon-yyyy')
and (ocf.disabled = 0 or ocf.disabled is null) and (ocf.content) in ('Severity
3','Severity 2','Severity 1','Baseline') and upper(u.name)=upper('slane@cedvalinfo.com')
group by rollup (trunc(tr.created),(t.id,t.subject)))";<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>my $Tickets = RT::Tickets->new($session{'CurrentUser'});<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>$Tickets->FromSQL($Query);<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Unfortunately, this does not return anything (that I can
see).<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Running this manually with “Select * from tickets
where ……..” seems to work, however and I get all the tickets.
<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>What is it that I am missing with RT:Tickets->FromSQL ?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Any help would be greatly appreciated.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>-- </span></font><o:p></o:p></p>
<p class=MsoNormal><st1:PersonName w:st="on"><st1:Street w:st="on"><st1:address
w:st="on"><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>Simon
Lane</span></font></st1:address></st1:Street></st1:PersonName> <o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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