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Paul,<br>
<br>
<br>
Great. I didn't see that either. Hope it's helpful.<br>
<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 3/13/2009 12:53 PM, Paul Vlaar wrote:
<blockquote cite="mid:49BAB9BB.7000107@isc.org" type="cite">
<pre wrap="">Well, it looks like it was just a typo after all (forgot the opening { )
and this code just works:
if ( $self->TicketObj->QueueObj->FirstCustomFieldValue('Contract') eq
"expiring" )
{
return 1;
} else {
return 0;
}
On Fri Mar 13 2009 19:30:54 GMT+0100 (CET), Paul Vlaar wrote:
</pre>
<blockquote type="cite">
<pre wrap="">I'm trying to make an autoreply trigger by a custom field value that
applies to a Queue, not a ticket, as I want this value to be the same on
all newly created tickets.
This is what I've tried so far, but it's not being triggered:
Condition: User Defined
Action: Autoreply To Requestors
Template: Global Template: Contract Expiring
Stage: TransactionCreate
Custom condition:
if ( $self->TicketObj->FirstCustomFieldValue('Contract') eq "expiring" )
return 1;
} else {
return 0;
}
</pre>
</blockquote>
<pre wrap=""><!---->
</pre>
</blockquote>
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