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<TITLE>Re: [rt-users] reply with attachment</TITLE>
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<P><FONT SIZE=2>Definitely a valid approach which we use internally. However, we are dealing with a few external entities on the other end that have highly restricted internet access and arranging for that access is not always timely.<BR>
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-----Original Message-----<BR>
From: Jerrad Pierce <jpierce@cambridgeenergyalliance.org><BR>
To: Mchugh, Sean<BR>
CC: rt-users@lists.bestpractical.com <rt-users@lists.bestpractical.com><BR>
Sent: Sat Mar 14 16:11:20 2009<BR>
Subject: Re: [rt-users] reply with attachment<BR>
<BR>
On Sat, Mar 14, 2009 at 01:17, Mchugh, Sean <SMchugh@grey.com> wrote:<BR>
> I'm looking for a quick and easy template that can add a variety of<BR>
> attachments to an email response.<BR>
><BR>
> The purpose is to email customers legal forms and documents that need to be<BR>
> filled out as part of particular requests before the request can be worked<BR>
> on.<BR>
><BR>
> Anyone done this yet ?<BR>
Our solution has been to not abuse the email servers involved, and simply<BR>
include URIs to the forms on an ftp server. It's a simple approach,<BR>
but it works.<BR>
<BR>
--<BR>
Cambridge Energy Alliance: Save money. Save the planet.<BR>
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