Problem probably resolved (I will run the test tomorrow)<div><br></div><div>My RT administrator reminded me, that adding or renaming queue correspondence address requires change or creation of those addresses in qmail, we use.</div>
<div><br></div><div>So the reason was (probably) missing e-mail account in the receiving mail server, which passed unrecognized e-mail to default account processed by default queue.</div><div><br></div><div>I will confirm that tomorrow.</div>
<div><br></div><div>Jan Vlcinsky<br><br><div class="gmail_quote">2009/3/22 Jan Vlčinský <span dir="ltr"><<a href="mailto:smibs@centrum.cz">smibs@centrum.cz</a>></span><br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
Hi<br>RT 3.8.2 on MySQL<div><br></div><div>In some queues I am able to reply by e-mail, create ticket via web form, however, creation of ticket by sending e-mail fails with reply "No permission to create tickets in the queue 'default' "</div>
<div><br></div><div>Log file shows this</div><div><div>[Sat Mar 21 19:44:11 2009] [debug]: Mail from user #376 (<a href="mailto:smibs@centrum.cz" target="_blank">smibs@centrum.cz</a>) (/opt/rt3/bin/../lib/RT/Interface/Email/Auth/MailFrom.pm:75)</div>
<div>[Sat Mar 21 19:44:11 2009] [crit]: No permission to create tickets in the queue 'default' (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)</div><div>[Sat Mar 21 19:44:11 2009] [error]: Could not record email: Ticket creation failed: No permission to create tickets in the queue 'default' (/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:75)</div>
<div><br></div></div><div>Creation of ticket by e-mail works only on some (maybe one) old queue, which did not change a name.</div><div><br></div><div>It seems, like procmail does not recognize existence of specific queue, or does not find enough rights for creating a ticket there and tries to create it in the queue default.</div>
<div><br></div><div>Situation seems quite similar to Fixing RT users described in <a href="http://vdt.cs.wisc.edu/internal/rt-user-fixes.html" target="_blank">http://vdt.cs.wisc.edu/internal/rt-user-fixes.html</a> (however, I did not investigate database data yet).</div>
<div><br></div><div>In my rt.log there are strange entries like:</div><div><br></div><div><div>[Sat Mar 21 15:55:02 2009] [error]: RT::Group=HASH(0xbfccb90) was created without a CurrentUser. Any RT object which is subclass of RT::Base must be created with a RT::CurrentUser or a RT::User object as the first argument. (/opt/rt3/bin/../lib/RT/Base.pm:108)</div>
<div>[Sat Mar 21 15:55:02 2009] [error]: RT::Group=HASH(0xbfccb90) was created without a CurrentUser. Any RT object which is subclass of RT::Base must be created with a RT::CurrentUser or a RT::User object as the first argument. (/opt/rt3/bin/../lib/RT/Base.pm:108)</div>
<div>[Sat Mar 21 15:55:02 2009] [error]: RT::Group=HASH(0xbfccb90) was created without a CurrentUser. Any RT object which is subclass of RT::Base must be created with a RT::CurrentUser or a RT::User object as the first argument. (/opt/rt3/bin/../lib/RT/Base.pm:108)</div>
<div>[Sat Mar 21 15:55:37 2009] [error]: RT::Group=HASH(0xb0f3148) was created without a CurrentUser. Any RT object which is subclass of RT::Base must be created with a RT::CurrentUser or a RT::User object as the first argument. (/opt/rt3/bin/../lib/RT/Base.pm:108)</div>
<div>[Sat Mar 21 15:55:37 2009] [error]: RT::Group=HASH(0xb0f3148) was created without a CurrentUser. Any RT object which is subclass of RT::Base must be created with a RT::CurrentUser or a RT::User object as the first argument. (/opt/rt3/bin/../lib/RT/Base.pm:108)</div>
<div>[Sat Mar 21 15:55:37 2009] [error]: RT::Group=HASH(0xb0f3148) was created without a CurrentUser. Any RT object which is subclass of RT::Base must be created with a RT::CurrentUser or a RT::User object as the first argument. (/opt/rt3/bin/../lib/RT/Base.pm:108)</div>
<div><br></div><div>Today I was doing a lot of work with RT</div><div><br></div><div><ol><li>creating many new queues (there were 25, now there are 50)<br></li><li>resetting group rights on the queues</li><li>reorganizing groups (for each type of queue I keep one group of requesters and one group of solvers)</li>
</ol></div></div><div><div>For manipulating queue names and group rights in queue I used JMeter to simulate HTTP POST. Resulting responses did not show any problems.</div><div><br></div><div>I am thinking of cleaning the whole database (not in production yet), but I am afraid, I run into the same problem soon.<br>
</div><div><br></div><div>At this moment I am not able to create a new queue, which allows me to create ticket directly there by e.mail. I tried to simplify situation, granted queue rights directly to a user, no help. </div>
<div><br></div><div><div>Any Idea what to do?</div><div><br></div><div><br></div><div>Jan Vlcinsky</div></div><div>-- <br>.<br><br>
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</blockquote></div><br><br clear="all"><br>-- <br>.<br><br>
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