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Eric,<br>
<br>
<br>
I can't see all the tickets your trying to update, but if you try
to change the owner on 15 tickets and one of them already has an owner,
that might be a problem. Another question would be are they all in the
same queue. A ticket in a different queue will have different group
rights set and the person you want to be owner may not have that right
for some other queue. Without more specific on group/queue rights and
owner names, that's about all I can think of. Hope it helps.<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 3/21/2009 7:20 AM, Erik Peterson wrote:
<blockquote cite="mid:C5EA6FEA.3CA5%25epeterson@edc.org" type="cite">
<title>Problem with Bulk Update set owner </title>
<font face="Calibri, Verdana, Helvetica, Arial"><span
style="font-size: 11pt;">I recently upgraded to 3.8.2 and have noticed
a problem that I’m fairly certain worked when I was on 3.6.6. When
trying to bulk update a set of tickets, setting the owner always
returns “Ticket ###: </span></font><font size="2"><font face="Arial"><span
style="font-size: 10pt;">That user does not exist”. I can set the
owners on the tickets individually, both in basic, people, and jumbo,
but not when trying to change multiple tickets at once.<br>
<br>
Other bulk updates do work on the same tickets (setting priority,
status, adding comments, etc.) Just not the owner change.<br>
<br>
If anyone can point me in the right direction where bulk update handles
it’s code, I’d be glad to look. And if anyone else has this issue, I’d
love to know that too.<br>
<br>
Thanks,<br>
Erik</span></font></font>
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