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<p class=MsoNormal><font size=2 color=blue face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:blue'>Anyone?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:blue'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=blue face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:blue'>Thanks,</span></font><font size=2
color=blue face=Calibri><span style='font-size:11.0pt;font-family:Calibri;
color:blue'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:blue'> <o:p></o:p></span></font></p>
<p class=MsoNormal><st1:PersonName w:st="on"><font size=2 color=blue
face=Calibri><span style='font-size:11.0pt;font-family:Calibri;color:blue'>Robert
Walford</span></font></st1:PersonName><font size=2 color=blue face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:blue'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:blue'>Network Administrator<o:p></o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b><st1:PersonName w:st="on">Robert Walford</st1:PersonName><br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, March 20, 2009 10:31
AM<br>
<b><span style='font-weight:bold'>To:</span></b>
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> [rt-users] Command By
Email and Multi-Value Custom Field</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;
font-family:Calibri'>Hi Guys,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;
font-family:Calibri'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;
font-family:Calibri'>I am experiencing an issue using CommandByMail and
multi-valued custom fields. We running RT 3.8.2.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;
font-family:Calibri'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;
font-family:Calibri'>The following fields are one value and works perfectly.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Calibri><span
style='font-size:11.0pt;font-family:Calibri'>cf.{Category}: Telecom –
Combobox: Select or enter one value<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face=Calibri><span
style='font-size:11.0pt;font-family:Calibri'>cf.{Origin}: E-mail - Select
one value<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;
font-family:Calibri'>cf.{Severity_Level}: 5 - Select one value<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;
font-family:Calibri'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;
font-family:Calibri'>But the following fields are multiple values and do not
work.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;
font-family:Calibri'>cf.{Equipment Impacted}: Router – Select multiple
values<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;
font-family:Calibri'>cf.{Services Impacted}: Internet – Select multiple
values<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;
font-family:Calibri'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;
font-family:Calibri'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;
font-family:Calibri'>Due to the spacing in the field name we have tried with
quotations (single/double) and without.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;
font-family:Calibri'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;
font-family:Calibri'>Any Thoughts?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;
font-family:Calibri'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;
font-family:Calibri'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;
font-family:Calibri'>Regards,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;
font-family:Calibri'> <o:p></o:p></span></font></p>
<p class=MsoNormal><st1:PersonName w:st="on"><font size=2 face=Calibri><span
style='font-size:11.0pt;font-family:Calibri'>Robert Walford</span></font></st1:PersonName><font
size=2 face=Calibri><span style='font-size:11.0pt;font-family:Calibri'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;
font-family:Calibri'>Network Administrator<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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