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Hanane,<br>
<br>
<br>
Try dropping the semicolon. It's not needed in a template. I insert
all sorts of Ticket and Custom Field data in my templates and never use
the semi-colon. Hope this helps.<br>
<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 3/25/2009 5:25 AM, hanane ourdani wrote:
<blockquote
cite="mid:d779e32a0903250525ya3b7017g1cb8298aae3b5afe@mail.gmail.com"
type="cite">
<div dir="ltr">I try to add this "test:
{$Ticket->FirstCustomFieldValue('Your Custom Field Name');}" on my
template but that doesn't work,<br>
<br>
Can you help me please,<br>
<span class="argument-content"></span><br>
<br>
<div class="gmail_quote">2009/3/24 hanane ourdani <span dir="ltr"><<a
moz-do-not-send="true" href="mailto:hanane.ourdani@gmail.com">hanane.ourdani@gmail.com</a>></span><br>
<blockquote class="gmail_quote"
style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div dir="ltr">Hi all,<br>
<br>
I'm looking for a way to add tickets automatically when a select a
value of a Custom field, I try to do this:<br>
<br>
<br>
Condition: defined by user<br>
Action: Create tickets<br>
Template: Approved<br>
Stage: TransactionCreate<br>
<br>
Condition: <br>
<br>
return undef unless<br>
($self->TicketObj->FirstCustomFieldValue('test2') =~ /Oui/i);<br>
return 1; <br>
<br>
Template: <br>
<br>
===Create-Ticket: codereview<br>
Subject: Code review for {$Tickets{'TOP'}->Subject}<br>
Depended-On-By: TOP<br>
Queue: Test<br>
Type: approval<br>
Content: Someone has created a ticket. you should review and approve
it, so they can finish their work<br>
ENDOFCONTENT<br>
<br>
This allows to create a ticket automaticlly when i Select 'Oui' on
Custom Field 'test2', i need also to transmit automaticlly a value of
an other custom field when i select 'Oui' on Custom Field 'test2',
please can you tell me how i can do this?<br>
<br>
Thank you,<br>
<br>
</div>
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