<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div>Thanks, that looks like that was it.</div><div><br></div><div>It might be a good idea to put a notice or link next to the field for the custom subject tag in a future release, that doesn't seem (at least to me) like something I would have expected to have to set something in RT_SiteConfig for.</div><br><div><div>On Mar 26, 2009, at 4:00 PM, Jerrad Pierce wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><span class="Apple-style-span" style="color: rgb(0, 0, 0); ">On Thu, Mar 26, 2009 at 16:56, Jon Baker <<a href="mailto:jbaker@wgm.us">jbaker@wgm.us</a>> wrote:<br><blockquote type="cite">I just started using custom subject tags with my RT and now my rt-<br></blockquote><blockquote type="cite">mailgate is changing the subject to strange things, putting the ticket<br></blockquote><blockquote type="cite">tag into the subject. Is there a setting to prevent the subject from<br></blockquote><blockquote type="cite">being changed by rt-mailgate?<br></blockquote>You've not offered too much detail but<br><br>a) There is a scrip that detects subject changes<br>b) There are config settings (read the pod of RT_Config.pm) that define<br> regexpen which test subjects to look for messages from/of RT.<br><br>The latter seem to be especially important to adjust whenever you alter<br>how subjects are formatted. See recent threads on ticket tags appearing<br>on the right side of the subject (a symptom of b)</span></blockquote></div><br><div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">-- </div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Jon Baker</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Information Technology</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Willie George Ministries</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">1003 N 129th E Ave</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Tulsa OK 74116</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">(918) 234-5656</div><div><br></div></div></div></div></div></body></html>