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<p class=MsoPlainText>Hi all,<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>I'm using RT with ExternalAuth (v 0.8); everything
works perfectly fine<o:p></o:p></p>
<p class=MsoPlainText>with respect to ldap/AD authentication and access.<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>However, I'm trying to allow a single queue to receive
requests from any<o:p></o:p></p>
<p class=MsoPlainText>email address (ie. @gmail , etc) without knowing
who the end user is and<o:p></o:p></p>
<p class=MsoPlainText>without creating accounts for these folks...<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>On the Queue, I have Everyone with the following rights:<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText> CommentOnTicket<o:p></o:p></p>
<p class=MsoPlainText> CreateTicket<o:p></o:p></p>
<p class=MsoPlainText> ModifyTicket<o:p></o:p></p>
<p class=MsoPlainText> ReplyToTicket<o:p></o:p></p>
<p class=MsoPlainText> SeeQueue<o:p></o:p></p>
<p class=MsoPlainText> ShowTicket<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>Is it possible to do this without a major hack/reconfig ?<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>Thanks<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>Sean McHugh<o:p></o:p></p>
<p class=MsoPlainText>VP, Dir. of Global Services<o:p></o:p></p>
<p class=MsoPlainText>Grey Group<o:p></o:p></p>
<p class=MsoPlainText>p. 212-546-1926<o:p></o:p></p>
<p class=MsoPlainText>m. smchugh@grey.com<o:p></o:p></p>
<p class=MsoPlainText>c. 917-916-8644<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
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