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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>The direction of priority from 0 – 99 and consequently
the escalation process does not fit with our model and I would like to change it
so that 0 is highest is this possible.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Regards Simon<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><st1:PersonName w:st="on"><b><font size=3
face="Times New Roman"><span style='font-size:12.0pt;font-weight:bold'>Simon
Dray</span></font></b></st1:PersonName><b><span style='font-weight:bold'><o:p></o:p></span></b></p>
<p class=MsoNormal><b><font size=3 face="Times New Roman"><span
style='font-size:12.0pt;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><font size=1 face="Times New Roman"><span style='font-size:
7.5pt'>Customer Support Engineering</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Times New Roman"><span style='font-size:
7.5pt'>ANT Software Limited</span></font><o:p></o:p></p>
<p class=MsoNormal><st1:PlaceName w:st="on"><font size=1 face="Times New Roman"><span
style='font-size:7.5pt'>Cambridge</span></font></st1:PlaceName><font size=1><span
style='font-size:7.5pt'> <st1:PlaceName w:st="on">Business</st1:PlaceName> <st1:PlaceType
w:st="on">Park</st1:PlaceType>, <st1:place w:st="on">Cowley Road, <st1:City
w:st="on">Cambridge</st1:City> <st1:PostalCode w:st="on">CB4 0WZ</st1:PostalCode>,
<st1:country-region w:st="on">UK</st1:country-region></st1:place></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=1 face="Times New Roman"><span style='font-size:
7.5pt'>Tel: +44 1223 716400 </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=1 face="Times New Roman"><span style='font-size:
7.5pt'>Dir: +44 1223 716476</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=1 face="Times New Roman"><span style='font-size:
7.5pt'>Email: </span></font><a href="mailto:simon.dray@antplc.com"><font
size=1><span style='font-size:7.5pt'>simon.dray@antplc.com</span></font></a><font
size=1><span style='font-size:7.5pt'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Times New Roman"><span style='font-size:
7.5pt'>* ANT LEGAL DISCLAIMER *</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=1 face="Times New Roman"><span style='font-size:
7.5pt'>This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they are
addressed. They may contain legally privileged information, and may not be
disclosed to anyone else. If you have received this email in error please
notify the sender and delete all copies from your system. </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Times New Roman"><span style='font-size:
7.5pt'>ANT plc and ANT Software Limited are registered in the <st1:country-region
w:st="on">United Kingdom</st1:country-region> at <st1:PlaceName w:st="on">Cambridge</st1:PlaceName>
<st1:PlaceName w:st="on">Business</st1:PlaceName> <st1:PlaceType w:st="on">Park</st1:PlaceType>,
<st1:address w:st="on"><st1:Street w:st="on">Cowley Road</st1:Street>, <st1:City
w:st="on">Cambridge</st1:City></st1:address>, <st1:place w:st="on"><st1:City
w:st="on">Cambridgeshire</st1:City> <st1:PostalCode w:st="on">CB4 0WZ</st1:PostalCode>,
<st1:country-region w:st="on">United Kingdom</st1:country-region></st1:place>.
The registered number for ANT plc is 5372859 and for ANT Software Limited is
2822565</span></font>.<o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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