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<P><FONT SIZE=2>Grant to unprivilegd users the seequeue rights in this queue could help?!?<BR>
<BR>
----- Originalnachricht -----<BR>
Von: rt-users-bounces@lists.bestpractical.com <rt-users-bounces@lists.bestpractical.com><BR>
An: RT users <rt-users@lists.bestpractical.com><BR>
Gesendet: Thu Apr 02 17:50:20 2009<BR>
Betreff: Re: [rt-users] Allow client to see their requested tickets<BR>
<BR>
Hi,<BR>
<BR>
One further question,<BR>
<BR>
In the self service interface, the user has the option of New Ticket.<BR>
<BR>
However since the unprivileged user has no permissions on the queues<BR>
they cannot choose a queue to create the ticket in as below:<BR>
<BR>
Queue: ()<BR>
<BR>
How would I grant them permissions to be able to create a ticket in our<BR>
default support queue?<BR>
<BR>
Regards<BR>
Dave<BR>
<BR>
<BR>
-----Original Message-----<BR>
From: Dave Wells<BR>
Sent: 02 April 2009 16:10<BR>
To: 'Raed El-Hames'; RT users<BR>
Subject: RE: [rt-users] Allow client to see their requested tickets<BR>
<BR>
<BR>
Thanks Roy,<BR>
<BR>
That's exactly what i am looking for =)<BR>
<BR>
<BR>
-----Original Message-----<BR>
From: Raed El-Hames [<A HREF="mailto:rfh@vialtus.com">mailto:rfh@vialtus.com</A>]<BR>
Sent: 02 April 2009 14:18<BR>
To: Dave Wells<BR>
Subject: Re: [rt-users] Allow client to see their requested tickets<BR>
<BR>
Dave;<BR>
<BR>
The self service interface allows exactly that, Been running my rt for<BR>
so many years I forgot what were the default rights , but if you give<BR>
the global group "Requestor" the right to:<BR>
ShowTicket<BR>
ReplyToTicket<BR>
ModifyTicket (if you want them to be able to change ticket status) then<BR>
any unprivileged user with a password assigned can login to RT and be<BR>
presented with a list if their tickets which they can reply/modify<BR>
*<BR>
Roy<BR>
<BR>
*<BR>
<BR>
<<A HREF="http://www.vialtus.com/">http://www.vialtus.com/</A>><BR>
<BR>
<BR>
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<BR>
<BR>
<BR>
<BR>
<BR>
Dave Wells wrote:<BR>
> Hi,<BR>
><BR>
> We have a requirement to allow our clients to have access to our<BR>
> ticketing system.<BR>
><BR>
> We only want to allow them to see tickets that they are the requester<BR>
> for.<BR>
><BR>
> We would also like them to have the ability to reply within their<BR>
> tickets.<BR>
><BR>
> Its highly important that they obviously cant see any tickets that<BR>
> they are not the requester for.<BR>
><BR>
> What would be the best way to go about this?<BR>
><BR>
> Many Thanks<BR>
> Dave<BR>
><BR>
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