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Charles,<br>
<br>
<br>
You can override this a couple of ways. One is to change your
RT_SiteConfig.pm. The other is to replace the "From:" heading in ALL
the templates you use with what you want. The following is an example
of what we have for ALL our templates:<br>
<br>
Subject: Request Titled: "{$Ticket->Subject}" has been Rejected!<br>
<br>
-----------------------------------------------------------------------------<br>
TICKET INFORMATION:<br>
Queue : {$Ticket->QueueObj->Name}<br>
<br>
You could do the same thing like this:<br>
<br>
From: {$Ticket->OwnerObj->Name}<br>
<br>
-----------------------------------------------------------------------------<br>
TICKET INFORMATION:<br>
Queue : {$Ticket->QueueObj->Name}<br>
<br>
In this example, I'm replaceing the "From:" that normally appears
with the name of the ticket owner. You also have to be sure to
following ANY header replacement line with a blank line just before the
body. Hope this helps.<br>
<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 4/6/2009 10:53 AM, Charles Kugelman wrote:
<blockquote
cite="mid:9E0168DD8BF6954A9096D2B8E40A55F31C3BBBC8@EXKPBYSB1.alpha.kaplaninc.com"
type="cite">
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<p class="MsoNormal"><font face="Verdana" size="2"><span
style="font-size: 10pt; font-family: Verdana;">All,<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Verdana" size="2"><span
style="font-size: 10pt; font-family: Verdana;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Verdana" size="2"><span
style="font-size: 10pt; font-family: Verdana;">My queue description is
appearing in the From field on
email messages sent by RT.<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Verdana" size="2"><span
style="font-size: 10pt; font-family: Verdana;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Verdana" size="2"><span
style="font-size: 10pt; font-family: Verdana;">I’m not sure where in
RT I would go to change this
behavior.<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Verdana" size="2"><span
style="font-size: 10pt; font-family: Verdana;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Verdana" size="2"><span
style="font-size: 10pt; font-family: Verdana;">Any ideas?<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Verdana" size="2"><span
style="font-size: 10pt; font-family: Verdana;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><strong><b><font face="Verdana" size="2"><span
style="font-size: 10pt; font-family: Verdana; font-weight: normal;">-CK</span></font></b></strong><b><span
style="font-weight: bold;"><o:p></o:p></span></b></p>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span
style="font-size: 12pt;"><o:p> </o:p></span></font></p>
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