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<p class=MsoNormal><font size=2 color=navy face=Verdana><span style='font-size:
10.0pt;font-family:Verdana;color:navy'>Ken,<o:p></o:p></span></font></p>
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10.0pt;font-family:Verdana;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Verdana><span style='font-size:
10.0pt;font-family:Verdana;color:navy'>Your template suggestion is working
well. Thank you!<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Verdana><span style='font-size:
10.0pt;font-family:Verdana;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><strong><b><font size=2 color=black face=Verdana><span
style='font-size:10.0pt;font-family:Verdana;font-weight:normal'>-CK</span></font></b></strong><b><span
style='font-weight:bold'><o:p></o:p></span></b></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt'> </span><o:p></o:p></font></p>
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<p class=MsoNormal><b><font size=2 color=black face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;color:windowtext;font-weight:bold'>From:</span></font></b><font
size=2 color=black face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;
color:windowtext'> Ken Crocker [mailto:kfcrocker@lbl.gov] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, April 06, 2009 2:09
PM<br>
<b><span style='font-weight:bold'>To:</span></b> Charles Kugelman<br>
<b><span style='font-weight:bold'>Cc:</span></b> <st1:PersonName w:st="on">rt-users@lists.bestpractical.com</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [rt-users]
Description Displaying in From Fiend in Email Instead of Address</span></font><font
color=black><span style='color:windowtext'><o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt'>Charles,<br>
<br>
<br>
You can override this a couple of ways. One is to change
your RT_SiteConfig.pm. The other is to replace the "From:" heading in
ALL the templates you use with what you want. The following is an example of
what we have for ALL our templates:<br>
<br>
Subject: Request Titled: "{$Ticket->Subject}" has been Rejected!<br>
<br>
-----------------------------------------------------------------------------<br>
TICKET INFORMATION:<br>
Queue : {$Ticket->QueueObj->Name}<br>
<br>
You could do the same thing like this:<br>
<br>
From: {$Ticket->OwnerObj->Name}<br>
<br>
-----------------------------------------------------------------------------<br>
TICKET INFORMATION:<br>
Queue : {$Ticket->QueueObj->Name}<br>
<br>
In this example, I'm replaceing the "From:" that
normally appears with the name of the ticket owner. You also have to be sure to
following ANY header replacement line with a blank line just before the body.
Hope this helps.<br>
<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 4/6/2009 10:53 AM, Charles Kugelman wrote: <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Verdana><span
style='font-size:10.0pt;font-family:Verdana'>All,<u1:p></u1:p></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Verdana><span
style='font-size:10.0pt;font-family:Verdana'><u1:p> </u1:p></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Verdana><span
style='font-size:10.0pt;font-family:Verdana'>My queue description is appearing
in the From field on email messages sent by RT.<u1:p></u1:p></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Verdana><span
style='font-size:10.0pt;font-family:Verdana'><u1:p> </u1:p></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Verdana><span
style='font-size:10.0pt;font-family:Verdana'>I’m not sure where in RT I
would go to change this behavior.<u1:p></u1:p></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Verdana><span
style='font-size:10.0pt;font-family:Verdana'><u1:p> </u1:p></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Verdana><span
style='font-size:10.0pt;font-family:Verdana'>Any ideas?<u1:p></u1:p></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Verdana><span
style='font-size:10.0pt;font-family:Verdana'><u1:p> </u1:p></span></font><o:p></o:p></p>
<p class=MsoNormal><strong><b><font size=2 color=black face=Verdana><span
style='font-size:10.0pt;font-family:Verdana;font-weight:normal'>-CK</span></font></b></strong><o:p></o:p></p>
<u1:p></u1:p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt'><u1:p> </u1:p><o:p></o:p></span></font></p>
<pre wrap=""><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre
style='text-align:center'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>
<hr size=4 width="90%" align=center>
</span></font></pre><pre><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>_______________________________________________<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><a
href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Community help: <a
href="http://wiki.bestpractical.com">http://wiki.bestpractical.com</a><o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Commercial support: <a
href="mailto:sales@bestpractical.com">sales@bestpractical.com</a><o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Discover RT's hidden secrets with RT Essentials from O'Reilly Media. <o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>Buy a copy at <a
href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</a><o:p></o:p></span></font></pre></div>
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