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<div class=Section1>
<p class=MsoNormal><span style='font-size:10.5pt;mso-bidi-font-size:11.0pt;
font-family:"Trebuchet MS","sans-serif"'>I appreciate the help, but unfortunately
it did not work.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;mso-bidi-font-size:11.0pt;
font-family:"Trebuchet MS","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;mso-bidi-font-size:11.0pt;
font-family:"Trebuchet MS","sans-serif"'>The upgrade has the same address as
the original site <a href="https://support.example.com">https://support.example.com</a>
and all I did was use the same settings from the original RT setup.<span
style='mso-spacerun:yes'> </span>I checked all of the settings and they
seem to be correct, as I have confirmed that they still work on the pre upgrade
version.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;mso-bidi-font-size:11.0pt;
font-family:"Trebuchet MS","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;mso-bidi-font-size:11.0pt;
font-family:"Trebuchet MS","sans-serif"'>An interesting thing is that the <span
class=SpellE>BestPractical</span> logo shows up fine though, but that is the
only graphic.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;mso-bidi-font-size:11.0pt;
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<p class=MsoNormal><span style='font-size:10.5pt;mso-bidi-font-size:11.0pt;
font-family:"Trebuchet MS","sans-serif"'>Any other thoughts?<span
style='mso-spacerun:yes'> </span>Thanks.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;mso-bidi-font-size:11.0pt;
font-family:"Trebuchet MS","sans-serif"'><o:p> </o:p></span></p>
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mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";
mso-no-proof:yes'>Russell</span><o:p></o:p></p>
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<p><pre>
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corruption, late or incomplete delivery, and viruses.
The sender does not accept responsibility for any errors,
omissions or other consequences resulting from the transmission
of this e-mail.
This notice applies to all TerpSys e-mails and attachments
appearing in all e-mail strings containing the message to which
this notice is appended.
</pre></p>
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