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Richard,<br>
<br>
We do something like that. We have a CF called "Resolution Type"
and when a ticket status is changed from "open" we evaluate the CF. If
it is not set, we re-set the ticket status and display a message. In
fact, I just sent a "help" email to RT-Users for the part that displays
the message. However, if you want to change the way the screen looks,
then you have to modify the appropriate file in <span
style="font-size: 12pt; font-family: "Times New Roman";">local/html/Ticket/Elements/filename.
We've modified a few different files here to get RT to display some
different options in the "Tabs" file, etc. you will need to do the same
kind of thing.<br>
<br>
<br>
Kenn<br>
LBNL<br>
</span><br>
On 4/8/2009 10:15 AM, Richard Knowles wrote:
<blockquote cite="mid:Pine.LNX.4.64.0904081010160.6638@adax.adax"
type="cite">
<pre wrap="">Hi,
I'd like to assign ticket resolutions to a category, like documentation
error, incorrect customer use, software fix, etc. Is there a way to add a
Select one value custom field to the resolve ticket screen?
Richard Knowles
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