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<p class=MsoNormal><font size=2 color=navy face=Verdana><span style='font-size:
10.0pt;font-family:Verdana;color:navy'>Any thoughts on this? Does this appear
to anyone to be a bug?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Verdana><span style='font-size:
10.0pt;font-family:Verdana;color:navy'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><strong><b><font size=2 color=navy face=Verdana><span
style='font-size:10.0pt;font-family:Verdana;color:navy;font-weight:normal'>-CK</span></font></b></strong><b><font
color=navy><span style='color:navy;font-weight:bold'><o:p></o:p></span></font></b></p>
<p class=MsoNormal><font size=3 color=navy face="Times New Roman"><span
style='font-size:12.0pt;color:navy'> </span></font><o:p></o:p></p>
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<hr size=2 width="100%" align=center tabindex=-1>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Charles Kugelman<br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, April 13, 2009 12:25
PM<br>
<b><span style='font-weight:bold'>To:</span></b>
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> [rt-users] Report
"Resolved by owner" fails to output,generates error in log</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Verdana><span style='font-size:10.0pt;
font-family:Verdana'>All,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Verdana><span style='font-size:10.0pt;
font-family:Verdana'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Verdana><span style='font-size:10.0pt;
font-family:Verdana'>It’s been pointed out that the “Resolved by
owner” report isn’t outputting results. I looked in the RT error
log and found the entries below. Thoughts?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Verdana><span style='font-size:10.0pt;
font-family:Verdana'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Verdana><span style='font-size:10.0pt;
font-family:Verdana'>---Relevant Info---<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Verdana><span style='font-size:10.0pt;
font-family:Verdana'>- RT Version: 3.8.2<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Verdana><span style='font-size:10.0pt;
font-family:Verdana'>- HTTPD Package (RPM): httpd-2.2.3-22.el5<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Verdana><span style='font-size:10.0pt;
font-family:Verdana'>- Mod_Perl Package (RPM): mod_perl-2.0.4-6.el5<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Verdana><span style='font-size:10.0pt;
font-family:Verdana'>- Perl Package (RPM): perl-5.8.8-18.el5 <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Verdana><span style='font-size:10.0pt;
font-family:Verdana'>- OS: RedHat Enterprise Linux 5<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Verdana><span style='font-size:10.0pt;
font-family:Verdana'>- Oracle Client: 10.2, Instant Client<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Verdana><span style='font-size:10.0pt;
font-family:Verdana'>- Oracle Server (remote server): 11g<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Verdana><span style='font-size:10.0pt;
font-family:Verdana'>- Mail Package (RPM): postfix-2.3.3-2<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Verdana><span style='font-size:10.0pt;
font-family:Verdana'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Verdana><span style='font-size:10.0pt;
font-family:Verdana'>---Errors---<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Verdana><span style='font-size:10.0pt;
font-family:Verdana'>[Mon Apr 13 16:08:14 2009] [warning]: DBD::Oracle::db
prepare failed: ORA-00979: not a GROUP BY expression (DBD ERROR: error possibly
near <*> indicator at char 29 in 'SELECT COUNT(main.id) AS id,
<*>Users_2.Name AS col1 FROM Tickets main LEFT JOIN Users Users_2
ON ( Users_2.id = main.Owner ) LEFT JOIN Users Users_1 ON ( Users_1.id =
main.Owner ) WHERE (main.Status != 'deleted') AND (main.Status =
'resolved' AND main.Queue = '5') AND (main.Type = 'ticket') AND
(main.EffectiveId = main.id) GROUP BY Users_1.Name ') [for Statement
"SELECT COUNT(main.id) AS id, Users_2.Name AS col1 FROM Tickets main LEFT
JOIN Users Users_2 ON ( Users_2.id = main.Owner ) LEFT JOIN Users
Users_1 ON ( Users_1.id = main.Owner ) WHERE (main.Status !=
'deleted') AND (main.Status = 'resolved' AND main.Queue = '5') AND (main.Type =
'ticket') AND (main.EffectiveId = main.id) GROUP BY Users_1.Name "]
at /usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 465,
<GEN79> line 130.
(/usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm:465)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Verdana><span style='font-size:10.0pt;
font-family:Verdana'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Verdana><span style='font-size:10.0pt;
font-family:Verdana'>[Mon Apr 13 16:08:14 2009] [warning]:
RT::Handle=HASH(0x2b9ff6d2c540) couldn't prepare the query 'SELECT
COUNT(main.id) AS id, Users_2.Name AS col1 FROM Tickets main LEFT JOIN Users
Users_2 ON ( Users_2.id = main.Owner ) LEFT JOIN Users Users_1 ON (
Users_1.id = main.Owner ) WHERE (main.Status != 'deleted') AND
(main.Status = 'resolved' AND main.Queue = '5') AND (main.Type = 'ticket') AND
(main.EffectiveId = main.id) GROUP BY Users_1.Name 'ORA-00979: not a
GROUP BY expression (DBD ERROR: error possibly near <*> indicator at char
29 in 'SELECT COUNT(main.id) AS id, <*>Users_2.Name AS col1 FROM Tickets
main LEFT JOIN Users Users_2 ON ( Users_2.id = main.Owner ) LEFT JOIN
Users Users_1 ON ( Users_1.id = main.Owner ) WHERE (main.Status !=
'deleted') AND (main.Status = 'resolved' AND main.Queue = '5') AND (main.Type =
'ticket') AND (main.EffectiveId = main.id) GROUP BY Users_1.Name ')
(/usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm:472)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Verdana><span style='font-size:10.0pt;
font-family:Verdana'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Verdana><span style='font-size:10.0pt;
font-family:Verdana'>Thanks,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Verdana><span style='font-size:10.0pt;
font-family:Verdana'><o:p> </o:p></span></font></p>
<p class=MsoNormal><strong><b><font size=2 face=Verdana><span style='font-size:
10.0pt;font-family:Verdana;font-weight:normal'>-CK</span></font></b></strong><b><span
style='font-weight:bold'><o:p></o:p></span></b></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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