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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Hi all,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I have found the scripts here:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> http://www.gossamer-threads.com/lists/rt/users/53073?do=post_view_threaded#53073<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>But they are not working. After following the README I ran “sh
migrate.sh” and got the following:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-indent:36.0pt'><span style='font-size:11.0pt;
font-family:"Courier New";color:#1F497D'>Could not load Everyone group on user
creation. (/opt/rt3/lib/RT/User_Overlay.pm:222)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>The error is on the following block:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-indent:36.0pt'><span lang=EN-GB
style='font-size:10.0pt;font-family:"Courier New"'> </span><span
style='font-size:11.0pt;font-family:"Courier New";color:#1F497D'>my $everyone =
RT::Group->new($self->CurrentUser);<o:p></o:p></span></p>
<p class=MsoNormal style='text-indent:36.0pt'><span style='font-size:11.0pt;
font-family:"Courier New";color:#1F497D'> $everyone->LoadSystemInternalGroup('Everyone');<o:p></o:p></span></p>
<p class=MsoNormal style='text-indent:36.0pt'><span style='font-size:11.0pt;
font-family:"Courier New";color:#1F497D'> unless
($everyone->id) {<o:p></o:p></span></p>
<p class=MsoNormal style='text-indent:36.0pt'><span style='font-size:11.0pt;
font-family:"Courier New";color:#1F497D'>
$RT::Logger->crit("Could not load Everyone group on user
creation.");<o:p></o:p></span></p>
<p class=MsoNormal style='text-indent:36.0pt'><span style='font-size:11.0pt;
font-family:"Courier New";color:#1F497D'>
$RT::Handle->Rollback();<o:p></o:p></span></p>
<p class=MsoNormal style='text-indent:36.0pt'><span style='font-size:11.0pt;
font-family:"Courier New";color:#1F497D'>
return ( 0, $self->loc('Could not create user') );<o:p></o:p></span></p>
<p class=MsoNormal style='text-indent:36.0pt'><span style='font-size:11.0pt;
font-family:"Courier New";color:#1F497D'> }<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:9.0pt;font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>And we are not able to solve it. There’s no information
about it on the Internet. Any ideas?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I have a hunch that it has to do with the relationship between
the principals, groups and ACL table.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Any help would be greatly appreciated, otherwise we can continue
writing bespoke scripts to fit our needs.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>We are currently running RT 3.8.2 under Debian Etch.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Cheers,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Javier</span><span lang=EN-GB style='font-size:9.0pt;font-family:
"Courier New"'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Jo Rhett
[mailto:jrhett@netconsonance.com] <br>
<b>Sent:</b> 20 April 2009 17:34<br>
<b>To:</b> Javier Garcia<br>
<b>Cc:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] Migration<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Yes. Search the mailing list archives or Google.
Both of which return the script you need quickly.<o:p></o:p></p>
<div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<div>
<p class=MsoNormal>On Apr 20, 2009, at 8:59 AM, Javier Garcia wrote:<o:p></o:p></p>
</div>
<blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>We are manually migrating all our Bugzilla databases to RT using
Perl, but we are having issues with some of them and I can’t find
anything on the Internet.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>Is there a documented way on How to migrate Bugzilla to RT?<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>Does anybody have a script for that?<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>PS: Both servers are running on Debian and using MySQL.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>Thanks,<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:#0066CC'>Javier Garcia</span><span style='font-size:11.0pt;font-family:
"Calibri","sans-serif";color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:#595959'>Systems Engineer</span><span style='font-size:11.0pt;font-family:
"Calibri","sans-serif";color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:#0066CC'><a href="mailto:javier.garcia@snowvalley.com">javier.garcia@snowvalley.com</a></span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:#595959'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:#595959'>10 Emerald Street, London, WC1N 3QA</span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:#595959'>Website:</span><span class=apple-converted-space><span
lang=EN-GB style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:#0066CC'> </span></span><span lang=EN-GB style='font-size:7.5pt;
font-family:"Verdana","sans-serif";color:#0066CC'><a
href="http://www.snowvalley.com/">http://www.snowvalley.com</a></span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'> <o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span style='font-size:9.0pt;font-family:"Helvetica","sans-serif";
color:black'>_______________________________________________<br>
<a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><br>
<br>
Community help:<span class=apple-converted-space> </span><a
href="http://wiki.bestpractical.com">http://wiki.bestpractical.com</a><br>
Commercial support:<span class=apple-converted-space> </span><a
href="mailto:sales@bestpractical.com">sales@bestpractical.com</a><br>
<br>
<br>
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<span
class=apple-converted-space> </span><br>
Buy a copy at<span class=apple-converted-space> </span><a
href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</a><o:p></o:p></span></p>
</div>
</blockquote>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-size:9.0pt;font-family:"Helvetica","sans-serif";
color:black'>-- <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:9.0pt;font-family:"Helvetica","sans-serif";
color:black'>Jo Rhett<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:9.0pt;font-family:"Helvetica","sans-serif";
color:black'>Net Consonance : consonant endings by net philanthropy, open
source and other randomness<o:p></o:p></span></p>
</div>
</div>
<div>
<p class=MsoNormal><span style='font-size:9.0pt;font-family:"Helvetica","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
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