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Steve,<br>
<br>
<br>
Yes we do. We have a process that forces a ticket to be reviewed
and approved in a single Queue before it is moved to one of 30 other
queues where the work will be done. We then have a "QA WorkFlow"
process that enforces the concept of "QA/Acceptance Testing &
Approval" by someone <i>other</i> than the ticket owner. In total, we
have over 100 queues and ALL of them have some form of QA testing. We
are now looking into integrating version control (into PVCS) when a
ticket is resolved. That's because we are still in 3.6.4. I believe
3.8.2 has version control with subversion built-in. At any rate, that's
what we have so far. I'd love to field any questions you have.<br>
<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 4/21/2009 4:06 PM, Steve OBrien wrote:
<blockquote cite="mid:1240355171.4019.65.camel@localhost.localdomain"
type="cite">
<pre wrap="">Hi All,
I was wondering if anyone out there was using RT for IT Change
Management and if so:
1.) How is it working out for you?
2.) Any helpful hints or a description of your setup.
If not, is there any other tracking system that would work better for
tracking, approving, and notifying changes (server configurations, etc)
TIA,
Steve
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</pre>
</blockquote>
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