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Ruslan,<br>
<br>
Another quick (and I hope simple) question. Can I set up RT so that
only certain queues (separate email addresses) do the parsing of cc's?
Thanks.<br>
<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 4/22/2009 1:10 AM, Ruslan Zakirov wrote:
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cite="mid:589c94400904220110j57f7affdi27b7288a6d347ce9@mail.gmail.com"
type="cite">
<pre wrap="">On Wed, Apr 22, 2009 at 11:33 AM, Michal Svoboda <a class="moz-txt-link-rfc2396E" href="mailto:pht@spatium.org"><pht@spatium.org></a> wrote:
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<pre wrap="">Ruslan Zakirov wrote 1407 bytes:
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<pre wrap="">It's an option in the config. ParseNewMessages...
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<pre wrap="">On that note, I'll add a few observations:
1) RT does not add CCs of responses into ticket, ie. there is an
existing ticket, and during the e-mail conversation I'll CC to someone
and I expect them to be added as ticket CC.
</pre>
</blockquote>
<pre wrap=""><!---->Search for ParseNewMessage on the wiki and you quickly find:
<a class="moz-txt-link-freetext" href="http://wiki.bestpractical.com/view/ParseFollowupMessageForTicketCcs">http://wiki.bestpractical.com/view/ParseFollowupMessageForTicketCcs</a>
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<pre wrap="">2) If some of the CCs are already elsewhere in the ticket (eg. admincc),
RT will happily send duplicate mails to the same address.
</pre>
</blockquote>
<pre wrap=""><!---->Search by "duplicate" in archives and you quickly find
<a class="moz-txt-link-freetext" href="http://www.gossamer-threads.com/lists/rt/users/82354?search_string=duplicate;#82354">http://www.gossamer-threads.com/lists/rt/users/82354?search_string=duplicate;#82354</a>
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<pre wrap="">Regards,
Michal Svoboda
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