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Ruslan,<br>
<br>
OK. Thanks.<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 4/23/2009 11:46 AM, Ruslan Zakirov wrote:
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<pre wrap="">you have to write custom code for that
On Thu, Apr 23, 2009 at 10:38 PM, Ken Crocker <a class="moz-txt-link-rfc2396E" href="mailto:kfcrocker@lbl.gov"><kfcrocker@lbl.gov></a> wrote:
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<pre wrap="">Ruslan,
Another quick (and I hope simple) question. Can I set up RT so that only
certain queues (separate email addresses) do the parsing of cc's? Thanks.
Kenn
LBNL
On 4/22/2009 1:10 AM, Ruslan Zakirov wrote:
On Wed, Apr 22, 2009 at 11:33 AM, Michal Svoboda <a class="moz-txt-link-rfc2396E" href="mailto:pht@spatium.org"><pht@spatium.org></a> wrote:
Ruslan Zakirov wrote 1407 bytes:
It's an option in the config. ParseNewMessages...
On that note, I'll add a few observations:
1) RT does not add CCs of responses into ticket, ie. there is an
existing ticket, and during the e-mail conversation I'll CC to someone
and I expect them to be added as ticket CC.
Search for ParseNewMessage on the wiki and you quickly find:
<a class="moz-txt-link-freetext" href="http://wiki.bestpractical.com/view/ParseFollowupMessageForTicketCcs">http://wiki.bestpractical.com/view/ParseFollowupMessageForTicketCcs</a>
2) If some of the CCs are already elsewhere in the ticket (eg. admincc),
RT will happily send duplicate mails to the same address.
Search by "duplicate" in archives and you quickly find
<a class="moz-txt-link-freetext" href="http://www.gossamer-threads.com/lists/rt/users/82354?search_string=duplicate;#82354">http://www.gossamer-threads.com/lists/rt/users/82354?search_string=duplicate;#82354</a>
Regards,
Michal Svoboda
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