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Hi all<BR>
<BR>
Thanks for all feedbacks!<BR>
Indeed I have a network problem on my server since yesterday, so the problem does not come from RT...<BR>
<BR>
the mailq command shows many "<B><I>(Deferred: Connection timed out with my.mail.server.)</I></B>"<BR>
<BR>
Oleg.<BR>
<BR>
<BR>
On Fri, 2009-04-24 at 17:40 +0100, Ruslan Zakirov wrote:
<BLOCKQUOTE TYPE=CITE>
<PRE>
I want to note that Set($SendmailArguments, "-ODeliveryMode=q" ); is
incorrect. Default value in the RT config is not empty. So new value
should be:
Set($SendmailArguments, "-ODeliveryMode=q -oi -t" );
On Fri, Apr 24, 2009 at 6:56 PM, Raed El-Hames <<A HREF="mailto:rfh@vialtus.com">rfh@vialtus.com</A>> wrote:
> Oleg;
>
> You need to bare in mind that
> Set($SendmailArguments, "-ODeliveryMode=q" );
> puts the message in a mail queue, you need to check the frequency of how
> often your mta process its queue
>
> btw, you are using sendmail ?? because the above line wont work if you are
> using exim, you need :
> Set($SendmailArguments, "-odq" );
</PRE>
</BLOCKQUOTE>
yes I'm using sendmail
<BLOCKQUOTE TYPE=CITE>
<PRE>
>
> Regards;
>
> *Roy El-hames *
>
> ISP Systems
>
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>
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>
>
>
> Visit us on:
>
> <A HREF="http://www.vialtus.com">www.vialtus.com</A> <<A HREF="http://www.vialtus.com/">http://www.vialtus.com/</A>>
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>
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>
>
>
>
>
>
>
> Oleg Sladkoff wrote:
>>
>> Hello
>>
>> slight problem, RT doesn't send any mail since I updated the configuration
>> (nothing in rt's logs )
>>
>> any help appreciated !
>>
>> Oleg.
>>
>>
>> On Thu, 2009-04-23 at 09:49 +0100, Oleg Sladkoff wrote:
>>>
>>> Hi Ruslan
>>> thanks for your feedback :)
>>>
>>> after making a few tests it appears that the gap appears whenever someone
>>> is in CC on the ticket (*/This message will be sent to.../*)
>>>
>>> On mysql side I do not see any slow query (time >1) and I see no process
>>> (show process list).
>>>
>>> after following sendmailtips my problem was fixed :)
>>>
>>> in RT_SiteConfig.pm :
>>> Set($SendmailArguments, "-ODeliveryMode=q" );
>>>
>>> thanks for your help !
>>>
>>>
>>> best regards,
>>> Oleg.
>>>
>>>
>>> On Wed, 2009-04-22 at 22:32 +0100, Ruslan Zakirov wrote:
>>>>
>>>> Check out RT logs and look at timings. It may help you spot big gaps
>>>> and localize problem.
>>>>
>>>> It can be sendmail or whatever you use as MTA:
>>>> <A HREF="http://wiki.bestpractical.com/view/SendmailTips">http://wiki.bestpractical.com/view/SendmailTips</A>
>>>>
>>>> What have you done to make sure it's not mysql?
>>>>
>>>> On Wed, Apr 22, 2009 at 7:40 PM, Oleg Sladkoff <<A HREF="mailto:sladkofo@yahoo-inc.com">sladkofo@yahoo-inc.com</A>
>>>> <<A HREF="mailto:sladkofo@yahoo-inc.com">mailto:sladkofo@yahoo-inc.com</A>>> wrote:
>>>> > Hi
>>>> >
>>>> > Since a few weeks it takes about 10 seconds whenever I update any
>>>> > ticket .
>>>> > Looking at mysql I don't see any activity.
>>>> >
>>>> > Any idea where the problem could come from ?
>>>> >
>>>> > --
>>>> > Oleg Sladkoff
>>>> > KELKOO - Service Architect
>>>> > <A HREF="mailto:oleg.sladkoff@kelkoo.com">oleg.sladkoff@kelkoo.com</A> <<A HREF="mailto:oleg.sladkoff@kelkoo.com">mailto:oleg.sladkoff@kelkoo.com</A>>
>>>> > Yahoo messenger : Kelkoooleg
>>>> > tel : +33 (0)476848147
>>>> > gsm : +33(0)675768532
>>>> >
>>>> > _______________________________________________
>>>> > <A HREF="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</A>
>>>> >
>>>> > Community help: <A HREF="http://wiki.bestpractical.com">http://wiki.bestpractical.com</A>
>>>> > Commercial support: <A HREF="mailto:sales@bestpractical.com">sales@bestpractical.com</A>
>>>> > <<A HREF="mailto:sales@bestpractical.com">mailto:sales@bestpractical.com</A>>
>>>> >
>>>> >
>>>> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>>> > Buy a copy at <A HREF="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</A>
>>>> >
>>>>
>>>>
>>>>
>>>>
>>>
>>> --
>>> Oleg Sladkoff KELKOO - Service Architect
>>> <A HREF="mailto:oleg.sladkoff@kelkoo.com">oleg.sladkoff@kelkoo.com</A> <<A HREF="mailto:oleg.sladkoff@kelkoo.com">mailto:oleg.sladkoff@kelkoo.com</A>>
>>> Yahoo messenger : Kelkoooleg
>>> tel : +33 (0)476848147 gsm : +33(0)675768532
>>>
>>
>> --
>> Oleg Sladkoff KELKOO - Service Architect
>> <A HREF="mailto:oleg.sladkoff@kelkoo.com">oleg.sladkoff@kelkoo.com</A> <<A HREF="mailto:oleg.sladkoff@kelkoo.com">mailto:oleg.sladkoff@kelkoo.com</A>>
>> Yahoo messenger : Kelkoooleg
>> tel : +33 (0)476848147 gsm : +33(0)675768532
>>
>
--
Best regards, Ruslan.
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</PRE>
</BLOCKQUOTE>
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--
Oleg Sladkoff
KELKOO - Service Architect
<A HREF="mailto:oleg.sladkoff@kelkoo.com">oleg.sladkoff@kelkoo.com</A>
Yahoo messenger : Kelkoooleg
tel : +33 (0)476848147
gsm : +33(0)675768532
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