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Raed,<br>
<br>
Would it be possible to have the priority available for being set
on the ticket create page? Without having to click the "details" option?<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 4/29/2009 8:42 AM, Raed El-Hames wrote:
<blockquote cite="mid:49F87557.4090901@vialtus.com" type="cite">
<pre wrap="">Uday;
I might be mis-understanding your question, but if you are happy with
the numeric priority set in RT , your users can easily change the
Priority value from the Basics tab, -its a text field not drop down ,
but I can't see the difference between typing 3 or selecting 3 from a
dropdown ..
Also in case you did 't know you can set the default priority per queue
in the Queue basics page
However, it might be you are after a worded Priority (High , medium
etc), this can be achieved and documented in
<a class="moz-txt-link-freetext" href="http://wiki.bestpractical.com/view/SeverityCodes">http://wiki.bestpractical.com/view/SeverityCodes</a>
Roy
Uday Dey wrote:
</pre>
<blockquote type="cite">
<pre wrap="">Hi,
I was wondering if I can create a set priority tab when any user takes
up the ticket. Can we develop any kind of drop down from where the
user can select the priority coz right now all the tickets generated
by customers are by default set to priority 1. Any idea on this will
be greatly appreciated.
Regards,
Uday
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