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Nick,<br>
<br>
I don't want this for ALL my queues, just one.<br>
<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 4/30/2009 2:07 PM, Nick Kartsioukas wrote:
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cite="mid:1241125661.10150.1313174653@webmail.messagingengine.com"
type="cite">
<pre wrap="">On Thu, 30 Apr 2009 14:00:18 -0700, "Ken Crocker" <a class="moz-txt-link-rfc2396E" href="mailto:kfcrocker@lbl.gov"><kfcrocker@lbl.gov></a>
said:
</pre>
<blockquote type="cite">
<pre wrap=""> I have a need of a scrip that will take the CC adressees of an email
and make them the "ticket" CC's when the ticket is created via email.
Has anyone done this? Can anyone point me to an example or such a
scrip? I can write the part that recognizes an email "create". I just
don't know how to parse out the "cc" addressees. HELP! Thanks.
</pre>
</blockquote>
<pre wrap=""><!---->
Set($ParsenewMessageForTicketCcs, 1); in RT_SiteConfig.pm. You'll want
to set $RTAddressRegexp as well so RT doesn't add its own address as a
CC. <a class="moz-txt-link-freetext" href="http://wiki.bestpractical.com/view/RTAddressRegexp">http://wiki.bestpractical.com/view/RTAddressRegexp</a>
</pre>
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